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This contractor is using a device used to audibly dictate information about the project including the community notices and marketing information on the hoarding. Designed to engage those with visual impairments about the project and promote inclusivity in the community. The devices plays a pre-recorded message when members of the public walk past, describing the monthly newsletter, marketing information, environmental…
To aid some of the businesses impacted by the project they have created diversion videos that they have been able to put on their websites and social media platforms to help customers trying to find them. This is one of the first times they have used informative videos rather than diversion maps. Customers are able to view the video and…
During a three week surfacing scheme, planned road closures would result in restricted access to and from a local business. With the A64 comprising two lanes with no hard-shoulder at this location, essential surfacing maintenance work required full road closures of the westbound carriageway, and Paradise Lane directly accesses the A64 in the closed length. The works were programmed over…
It is important that the aims and progress of construction work, are made transparent to the local community. This can be achieved by distributing frequent letters, newsletters or bulletins to keep the public constantly updated and help to minimise any frustrations which may arise. Constant communication between the site and community should be made a priority by all contractors. The Considerate Constructors Scheme have…
The project team took part in a Q and A session on the Community Focus Show on The Eye. The Eye is an award-winning community radio station, run by volunteers, that broadcasts to residents living in the local area. Questions asked by listeners about the scheme ranged from the provision for badgers to planting schemes and the duration of the…
Construction sites should endeavour to keep residents updated with all relevant information to minimise the potential for disruption. This is particularly the case when a site is located in a busy area; these sites must look beyond the traditional newsletter approach to keeping residents informed. See the examples below for how one site near London Liverpool Street station approached this:…
People suffering from dementia can be affected by certain construction activities. Some sufferers will see a blacktop patch in a footpath as a deep hole, and become frightened, and others, on finding their regular pedestrian route suddenly blocked, become agitated. Site staff and operatives have received training in how to become dementia friends, enabling them to identify members of the…
On this project the frame contractor utilises a concrete supply that uses an app that provides extensive information including live tracking and progress. This ensured they are not overrunning or finishing works late and also ensures their site team is aware when the lorry is approaching to minimise road impact. Fewer overruns meant inconvenience to the local community was minimised…
Dr Jenny Preece from the University of Sheffield and the UK Collaborative Centre for Housing Evidence has produced a case study to bring to light the experiences of leaseholders living through remediation. This case study also highlights areas where contractors, clients of construction and other parties, including building owners and managing agents, can play a proactive role to support leaseholders…
To remove the final tower crane from site with current UK lifting technology, a mobile crane would have needed to be placed in a busy road for 6 weeks. This is the road directly adjacent to the sites most sensitive receptor, which is a residential block, and would have caused disruption to these neighbours and the surrounding area. This was…
Bordering a number of residential properties and with one elevation of the planned structure within 5m of occupied homes, this project has required proactive nuisance management to manage reputational risk and promote positive relationships with the local community. This nuisance management encourages community-led solutions to local issues, building broader support for the project. Since the outset of the project, the…
Since this project started there have been some some pedestrian incursions across the work site, to tackle this they have improved their communications and installed additional fencing to ensure that people know where to cross safely. The initiatives they have put in place include: Delivered 2,500 drinks coasters with a QR code to the National Highways webpage to pubs and…