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Interaction with the community can provide valuable feedback and improvements. Communication between site and the public is key in obtaining feedback. The easier this is the better. One site below demonstrated this in the example below: Site had voting devices with four buttons (smiley face to grumpy face) for the public to press for the site to get instant feedback: Issues…
Hello Lamp Post is an initiative that transforms everyday street objects, such as lamp posts, into interactive communication platforms. It allows people to engage with these objects by sending messages via text message or smartphone apps. Essentially, individuals can “converse” with objects like lamp posts, benches, or even fire hydrants by sending messages to designated numbers or scanning QR codes….
The Considerate Constructors Scheme Good Neighbour Survey has been produced as an online google survey, and linked to a QR code. This allows the constantly changing visitors to access the survey at anytime, and allowing visitors who may have travelled considerable distances to instantly leave feedback. This is especially useful during the high footfall peak times in the evenings and…
On this project they strive to leave a positive legacy with the impact they have on individuals, the environment, the value chain and in the communities where they work. A key part of their stakeholder and community engagement was to carry out community surveys at three different stages; pre-construction, during construction and post construction. With the knowledge that this project…
Throughout any construction project, it is vital to keep the public informed and updated. Community interaction reaps rewards; as it truly demonstrates a caring site. Constant communication between the site and the local community should be made a priority by all contractors. This can be achieved by distributing feedback questionnaires to understand public needs and help to minimise any frustrations which may…
Since this project started there have been some some pedestrian incursions across the work site, to tackle this they have improved their communications and installed additional fencing to ensure that people know where to cross safely. The initiatives they have put in place include: Delivered 2,500 drinks coasters with a QR code to the National Highways webpage to pubs and…
In a data rich world, we understand the importance of turning data into intelligence so that our teams can make sense of the data and adapt customer facing initiatives on site to address the need. So we decided to analyse our customer feedback data in a number of different ways so that our project and site managers could more easily…