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Am I correct in believing if this poster is not displayed on site you can receive a 4 (non compliant score)?
Hi Georgina,
You do not have to show this exact poster, however it is non-compliant to not provide any 24/7 contact information. The Scheme advises the following:
’24/7 contact information/arrangements should be readily available to the public and these details kept under review to ensure any issues can be properly dealt with. Larger companies/sites will buy into (or have) a 24-hour hotline operated through a call centre. On smaller sites it would be reasonable to display a number linked to an answer phone where members of the public can leave a message. Our expectation is that the call would be returned early the following morning (assuming any out of hours call). An alternative for smaller sites would be to display a contact name and mobile telephone number (this could be the site manager) making it clear that the number would be answered out of hours.’
Regards
The Hub Team