Communication and sensitivity towards residents

Communication with residents throughout a project can help solve any grievances easily and ensure a positive and enduring impression as a legacy.

All members of the workforce should be fully aware of the impact of good communication, information sharing and sensitivity to neighbours.

Below are examples of how a site effectively communicated with the local community:

  • A comprehensive Q&A leaflet was provided to help allay fears and issues any residents had, they also included the CCS leaflet and a letter detailing of upcoming works;
  • The use of Resident Liaison Officers to assist any residents who required help and support in the preparation of works;
  • All residents were provided with a visit and a pre-survey;
  • Fridge magnets were handed to neighbours, which included contact details and an out of hours emergency number;
  • Resident Liaison Officers made arrangements to provide hot food and drinks to the elderly residents of a care home, while the electrics were out of use;
  • A tea party was organised for all residents and they were all presented with a gift voucher for a local shop, to show the contractors’ thanks for their co-operation.

To read the full case study, click below.

Go to resource

Footer Reference

Industry Image, Case Study: Penmilne Electrical Contractors, August 2014

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