Communication Policy Revised During Coronavirus

A communication policy was already in place prior to the pandemic with the objective being to regularly communicate with key stakeholders on project progress, informing the local community of any potential disruption in a timely manner to minimise inconvenience.

The contractor put stakeholder needs at the very heart of the way they develop and enhance their liaison services. Feedback is part of their ongoing consultation process which they use to learn and continuously improve.

The project CLO adapted the existing policy in line with the guidelines to reduce physical social contact but enabling information to the shared more widely in different formats. e.g. radio station, online community newspaper and community groups both online and via email. They undertook guided tours of the project in small family groups again following the social distancing guidelines.

They also introduced a monthly project update based on frequently asked questions, which proved very popular. This was provided in a format suitable for screen reading software for those who are visually impaired and shared by the local community newspaper

This example of best practice is just one way that projects can work to tackle the virus and reduce the spread. For full guidance and the latest Government advice read the Construction Leadership Council’s Site Operating Procedures.

To find out more, click the link below.

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Entry submitted by McLaughlin & Harvey

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