Communication through social media

Out of courtesy, it is essential that you keep anyone that may be affected by your site activity, up to date with information and progress.

This can range from pre-start information, company contact details, deliveries to the site, noisy activity, excessive vibrational work and so on.

Understandably, it can be difficult to regularly deliver the appropriate information to everyone that it may concern.

It is therefore important that site managers deliver relevant information, using a variety of different methods, from newsletters, posters and meetings, to the use of social media and the internet.

Many sites have chosen to communicate regularly through social media:

  • A site specific Twitter account was used to give residents and businesses up to date information at the touch of a button. They could also quickly and easily answer queries and interact with interested parties;
  • A site specific website was set up with relevant details displayed and updated;
  • A site’s Facebook page, was run by one of their residents (ensuring the site cannot interfere with its smooth and open running);
  • The local MP used the page as part of his interaction with the tenants in his constituency, where issues associated with the site may arise.

Information was also updated on hoardings, newsletters and communication boards, which contained the URL links to the website, Facebook and Twitter accounts.

Footer Reference

Monitor Report, University of Brighton - Cockcroft, July 2014; Monitor Report, Yarlington Property Maintenance, Somerset, July 2014.

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