Compliments, Comments and Complaints Record

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Feedback should always be encouraged and utilised to improve the image of construction.

In order for sites, companies and suppliers to continuously improve their working methods and environment, feedback must be encouraged, received and reacted to.

This should encompass every side of the working environment of a construction site including the workforce itself, visitors and the surrounding public.

Any effort to promote a functional feedback system also shows a committed and dedicated attitude on behalf of the industry.

The Compliments, Comments and Complaints Record can be used by registered sites, companies and suppliers to document any feedback and how any issues or queries were resolved.

Please be aware that this Scheme document has been produced as a template, which can be adapted to meet the individual needs of your site/company.

You can download this form as a PDF or as a Word document by clicking the links below.

Compliments, Comments and Complaints Record: PDF

Compliments, Comments and Complaints Record: Word

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One thought on "Compliments, Comments and Complaints Record"

  1. Mark Ross says:
    28 September 2023 at 12:10 pm

    Very Useful Document

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About this entry

Published 11 July 2016
Views 14736

Categories
Maintain comments/complaints record, Response to compliments and concerns,

Size of site
Large, Medium, Small, Very Large,

Level of Best Practice
Good practice,

Duration of practice
Quick win,

About the author

CCS Best Practice Hub Administrator
Research Assistant

Entries by this author 46

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Considerate Constructors Scheme
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The Hub features examples of construction industry best practice sourced from across the UK and Ireland. It can be used by anyone in the industry including site managers, contractors, suppliers and clients, who are looking to improve their standards of considerate construction.

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What is the Considerate Constructors Scheme?

The Scheme is a not-for-profit organisation founded by the construction industry to improve its image.

The Scheme monitors construction activity across the UK and Ireland, scoring registered sites, companies and suppliers against a Code of Considerate Practice.

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