The Mace site at 145 City Road, London created an online version of the CCS community feedback form. They promoted it by giving £1 to the local charity for every response.
Once all forms had been submitted, the responses were reviewed and the team wrote an article in the next community newsletter based on the ‘You said, We did’ format.
This meant that community members could see that if they feedback when asked, their comments will be acted upon.
Entry submitted by Mace.
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