Hearing-impaired visitors and community members

It is important to consider all specialised and localised needs for the community in which you are working.

This will demonstrate that you are a considerate constructor and give a good first impression.

In order to take into account the special needs of the hearing-impaired community, depending, of course, on the severity of their impairment, the following initiatives have been implemented:

  • Whilst all visitors should be greeted on arrival and escorted during their visit, special provision, time and consideration was made for visitors with hearing difficulties;
  • A site manager became aware of several local residents with impaired hearing. He then visited them to understand their particular needs and made any necessary adjustments;
  • The site introduced a Resident Liaison Officer (RLO) who had been trained to Stage 2 level Sign Language;
  • The site highlighted Deaf Awareness Week, and used this to raise further awareness within the workforce and community.

For more information about deafness and hearing impairment, click below.

Action on Hearing Loss Website


Footer Reference

Considerate Constructors Scheme Site Registration Examples of Good Practice Brochure, 2014


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