Keeping Residents Constantly Informed of Disruptions

Residents should be kept well-informed of on-going construction work.

Construction work often causes frustration amongst the local community. Contractors should identify how their work may cause disruptions and effectively communicate these to residents, to minimise any annoyances that may occur.

A number of sites have achieved this by holding regular meetings within the community and/or sending out weekly newsletters, ensuring the community is kept informed of the work taking place.

Below are examples of communicating effectively with the local community, focusing on the disruptive impact that the site may have on local schools:

  • Through close liaison with the local schools, newsletters were issued to teachers who placed copies in each pupil’s book bag;
  • These were taken home daily, ensuring parents received detailed information on routes affected by site works;
  • Weekly activity and traffic bulletins were displayed on footpath signs, social media and on Highways Agency motorway signs.

Footer Reference

Monitor Report, Laing O'Rourke, Nottinghamshire, September 2014

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