Considerate Constructors Scheme
BEST PRACTICE HUB

Neighbourhood introduction letter

It is important that the aims and progress of construction work, are made transparent to the local community.

This can be achieved by distributing frequent letters, newsletters or bulletins to keep the public constantly updated and help to minimise any frustrations which may arise.

Constant communication between the site and community should be made a priority by all contractors.

The Considerate Constructors Scheme have put together a neighbourhood introduction letter template for smaller sites.

This can be adapted to make it site specific and be given to all neighbours potentially affected by construction activities.

The letter helps to explain when works are taking place, how long for and when disruptions may occur.

Please be aware that this Scheme document has been produced as a template, which can be adapted to meet the individual needs of your site/company.

To view the letter, click below.

Downloads

Neighbourhood introduction letter Click here to Download


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2 thoughts on "Neighbourhood introduction letter"

  1. Dan Harmer says:

    I think that this kind of communication is paramount to achieve the best working relations. It is often the neighbours that suffer the most with construction, ad unless it is a community project, may get little benefit.
    This contact sets the bar and enables the site to manage expectations. On a recent rural project where it was relatively quiet, we constructed a school which had enabling demo works, piling and cranes through the build, ending in a final phase of demolition.
    The works were well communicated, with a principal contact within the site team, and email address and a telephone number. This level of ongoing communication, coupled with the community sign actually reduces the need for the community to contact the site. But, empowers the neighbours should they wish to make contact.

    Great tool

    1. CCS Best Practice Hub Administrator says:

      Hi Dan,

      Thanks for your comment.

      We are glad you find the Neighbourhood introduction letter useful on your site.

      The BPH Team

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