Noise Mitigations and Complaints Handling

The project team implemented a series of noise mitigations combined with community relations communications to reduce noise complaints for the project.

They received a sudden and much increased number of complaints once site restarted after the 2 weeks shutdown due to coronavirus due to local residents also being in lockdown and either working from home or shielding and therefore near site during open hours, and hearing the noise from site, which wouldn’t be the case usually. Even though, for the most part, site was quieter than usual, there were lots of local residents home to hear any noise that emanated from site.

The mitigations implemented were:

  • Acoustic barriers in place around sensitive areas of work.
  • Vehicles reversing signal is requested to be white noise wherever possible.
  • A logistics marshal on the main site entrance every morning.
  • Buffers have been added to all green gate routes on site to avoid noise from metal gates closing onto metal barriers.
  • Induction slides includes slides on the importance of Section 61 process, TBTs and signage.
  • Advertising the Mace ‘No idling policy’.
  • Methods of work changed by introducing diamond drilling.
  • Additional Quite Hours implemented.
  • Notifications, newsletter, site visits and virtual meetings held to communicate with local stakeholders.
  • Community noticeboard updated regularly.
This example of best practice is just one way that projects can work to tackle the virus and reduce the spread. For full guidance and the latest Government advice read the Construction Leadership Council’s Site Operating Procedures.

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