Notifying residents of excavation work

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One of the common complaints against utility companies is that they have to excavate into recently improved surfaces. This particular project involved replacing 2km of gas pipeline along a main road, which often meant replacing connections in residents’ gardens and driveways.

See the examples below for how the site worked with their neighbours to minimise inconvenience:

  • The project team sent out 12, 9, 6 and 3 month notifications, followed by a two week notification, prior to utility connection works.
  • The notifications included an offer to carry out the connection works early, before the main gas pipeline replacement commenced.
  • This would allow people to have the utility works completed before any improvement works they had planned for their properties.
This innovation was achieved on a site with a small project value and a duration of nine weeks.

Footer Reference

Monitor report. Northern Gas Networks. Cumbria. February 2017.

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About this entry

Published 13 March 2017
Views 3874

Categories
Advance notice of disruptive works, Pre-start information,

Size of site
Small,

Level of Best Practice
Good practice,

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