Operative ‘Happiness Score’

A happy workforce is a productive workforce, and it is important for contractors to be mindful of their employees’ overall wellbeing. After putting measures in place to encourage wellbeing, it can be difficult to measure happiness to see if the measures are working.

See the examples below for how one site addressed this:

  • The site trialled a new Operative Feedback Form which attempts to compile a meaningful ‘Happiness Score’.
  • The results of the form are used to plan each operative’s development plan, which is supplemented by free courses and toolbox talks.
  • The specific comments on the feedback form together with the ‘Happiness Score’ derived from subcontractor site supervisors from the supply chain is used to make improvements on site and improvements to the processes used by the Willmott Dixon Construction Site Leadership Team.

Footer Reference

Monitor report. Willmott Dixon Construction. Bristol. December 2017.


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