Re-Instatement of Customers Driveways

Northern Gas Networks are seeking to improve our customers experience by proactively approaching specialist driveway contractors and customers themselves so that we can attend their property and carry out any networks that are necessary prior to them having expensive driveway surfaces laid and us having to excavate these in order to replace our underground asset.

This not only benefits Northern Gas Networks by reducing the cost of expensive repairs to specialist driveways such as Resin and Imprinted pattern concrete but also benefits the customer as they avoid the inconvenience of having their newly laid driveway dug up.

Benefits also include:

  • Overall customer satisfaction increase as we are proactively seeking to reduce customer issues.
  • Brand/ image positive reflection.
  • Reduced reinstatement costs.
  • Reduced complaints associated with working on driveways.
  • Reduction in time on site due to services being transferred and not relayed.
  • Positive opportunities for partnership working with third party providers.

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Entry submitted by Northern Gas Networks


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