Transparent communication and complaints procedure for the community

Careful consideration should be given to the local community when undertaking a project.

Below is an example of how a site showed exceptional consideration to the community, through their transparent communication processes:

  • The workforce took the concept of ‘What you said – What we did’ and applied it to the complaints process;
  • The posters were displayed on the hoarding in two locations.

This process demonstrated to the whole community an open approach, acceptance of responsibility and their drive to address any concerns raised by the public.

Footer Reference

Monitor Report, Bouygues UK Ltd, London, September 2015


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