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Noise Mitigations and Complaints Handling

Published 21 December 2020 | No comments
Written by Lynne Potter
Categories Advance notice of disruptive works Community notice board Local and special needs Noise Sensitivity to neighbours
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CategoriesAdvance notice of disruptive works Community notice board Local and special needs Noise Sensitivity to neighbours
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The project team implemented a series of noise mitigations combined with community relations communications to reduce noise complaints for the project. They received a sudden and much increased number of complaints once site restarted after the 2 weeks shutdown due to coronavirus due to local residents also being in lockdown and either working from home or shielding and therefore near...
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Acoustic Enclosure Tent

Published 7 December 2020 | No comments
Written by Paul Moran
Categories Dust Noise Plant and machinery
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CategoriesDust Noise Plant and machinery
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For removing the existing raft foundation, the team carried out a number of different methodologies to reduce noise, vibration and dust from the operation in consideration to the local residents. The best method they discovered was to incapsulate the works within a large acoustic tent enclosure. This assisted in retaining the dust, noise and vibration inside the work area where...
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Acoustic Screen

Published 10 November 2020 | No comments
Written by Eoghan Cremin
Categories Advance notice of disruptive works Noise Privacy Sensitivity to neighbours
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CategoriesAdvance notice of disruptive works Noise Privacy Sensitivity to neighbours
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The Crows Nest Student Accommodation project is located on the western gateway to Cork City. The project consists of the construction of student apartments housed in 4 blocks ranging from 7 to 9 floors in height with a construction programme of 20 months. There is an existing student village accommodation centre adjacent to the site. Prior to commencing works on...
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Use of White Noise Generators to Reduce the Impact of Noise from Construction Works.

Published 2 November 2020 | No comments
Written by CCS Best Practice Hub Administrator
Categories Noise Sensitivity to neighbours
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CategoriesNoise Sensitivity to neighbours
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Following a complaint from a resident in relation to noise from extended works in the evening, a white noise machine was offered as one of the options to help reduce the impact. The offer was accepted by the resident who responded via email writing: “We just wanted to email to say a huge thank you for the white noise machine...
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Use of Electric Telehandler and Rubber Wheeled Pallet Truck

Published 12 October 2020 | No comments
Written by Olubukola Olose
Categories Efficient fuel use Noise Public survey Reduce Sensitivity to neighbours Sustainable procurement
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CategoriesEfficient fuel use Noise Public survey Reduce Sensitivity to neighbours Sustainable procurement
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The Whitechapel Station Main Works project is located in a dense urban environment, with residential properties adjacent to the sites. Whilst working within consent limits the project still received over twenty noise complaints between June and July 2020 and in the community Liaison Panel (CLP) meeting held in July 2020, residents raised numerous issues with regards to noise levels from...
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Neighbouring Contractor’s Coordination and Reuse of Materials

Published 5 October 2020 | No comments
Written by Audric Rivaud
Categories Advance notice of disruptive works Noise Recycle Regular review Sensitivity to neighbours
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CategoriesAdvance notice of disruptive works Noise Recycle Regular review Sensitivity to neighbours
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EARPS is surrounded by residential buildings but also by other construction sites. The team got in touch with these neighbouring contractors and set up a monthly meeting with them all to share updates and coordinate works in view to reduce disturbances to residents but also to reduce material wastage. This way, the site has reused left over bricks and dismantled...
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‘Think Like a Resident’ Signage

Published 29 September 2020 | No comments
Written by Audric Rivaud
Categories Noise Operative conduct and behaviour Sensitivity to neighbours
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CategoriesNoise Operative conduct and behaviour Sensitivity to neighbours
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Following an increase in complaints due to residents spending more time at home during these difficult times, the EARPS site has made a few changes to the way they deal with residents. They have done this by sharing more frequent updates but also by creating a new sign. This is to remind personnel that although they are back to work...
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Matterport Technology for Progress Reporting

Published 17 August 2020 | No comments
Written by CCS Best Practice Hub Administrator
Categories Camera Regular review Schools Sensitivity to neighbours Updates
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CategoriesCamera Regular review Schools Sensitivity to neighbours Updates
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This technology creates a ‘digital twin’ of the construction site. Construction progress can be shared with all project stakeholders in particular the school staff, students and parents via a 3D virtual version of the project. The project has been scanned and a virtual version of the job has been uploaded that everyone can “walk around” similar to Google Streetview. This...
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Interactive 4D Animation to Show Daily Construction Progress

Published 17 August 2020 | No comments
Written by CCS Best Practice Hub Administrator
Categories Camera Public Regular review Updates Workforce
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CategoriesCamera Public Regular review Updates Workforce
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Creation of an interactive 4D animation that combines the BIM 3D Revit model with the latest animation technology. This model is then linked to the construction programme to inform the user on daily construction progress. This is interrogated by the site team using touch screen technology during daily short interval control meetings to inform construction planning, design issues and clash...
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Free Parking to Ease Disruption

Published 11 August 2020 | No comments
Written by Erica Jones
Categories Advance notice of disruptive works Parking Parking controls Public diversions Sensitivity to neighbours Traffic management arrangements
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CategoriesAdvance notice of disruptive works Parking Parking controls Public diversions Sensitivity to neighbours Traffic management arrangements
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For the first time in more than 15 years, the Rochester Bridge Trust has carried out works that required one of its bridges to be fully closed to road traffic. This is a big deal for road users. The first bridge at Rochester was built by the Romans on their main route from the Kent coast to London, and it...
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Exterior Noise Level Meter

Published 10 June 2020 | No comments
Written by Denise Southard
Categories Noise Sensitivity to neighbours
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CategoriesNoise Sensitivity to neighbours
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We have installed a noise level meter on our hoarding to demonstrate the noise levels generated from our site to the local community as part of our environmental impact awareness. In order to maintain transparency of our impact on the community and environment. We are keen to promote our environmental impact on our community.
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Noise Test Summary Board

Published 12 May 2020 | No comments
Written by CCS Best Practice Hub Administrator
Categories Advance notice of disruptive works Investigation Monitoring and reporting Noise Notice board Sensitivity to neighbours
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CategoriesAdvance notice of disruptive works Investigation Monitoring and reporting Noise Notice board Sensitivity to neighbours
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A clear noise test summary board was devised to communicate the permissible tools to be used at set times given the KPMG Headquarters had staff working on the 11th and 13th floor above and below the working floor. The board shows the type of activities which can be carried out and machinery which can be used at different times of...
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Noise Monitoring with Apple Watch

Published 8 April 2020 | No comments
Written by Jake Noble
Categories Noise Occupational health risks
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CategoriesNoise Occupational health risks
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We have undertaken a toolbox talk where operatives wearing an Apple Watch can set the watch up to give notifications on noisy environments. When noisy environments are experienced, the watch notifies the user that prolonged exposure may damage your hearing. We found that most of our workforce wearing an Apple Watch were previously unaware of this feature.
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Experiencing a Cyclist’s Perspective Using a 360 Degree Camera 1 vote, average: 5.00 out of 51 vote, average: 5.00 out of 51 vote, average: 5.00 out of 51 vote, average: 5.00 out of 51 vote, average: 5.00 out of 5

Published 8 April 2020 | No comments
Written by Michael Barratt MBE
Categories Air quality Camera Cycle safety Driver information Reporting Risk information Roads
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CategoriesAir quality Camera Cycle safety Driver information Reporting Risk information Roads
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The Mayor of London’s Transport Strategy, published in 2018, sets out a vision for a healthier, greener and more prosperous city. The strategy makes clear that a new type of thinking is required to increase active, efficient and sustainable travel to help achieve this vision for London. The strategy uses the ‘Healthy Streets’ approach which makes health and personal experience...
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Nuisance Management Signage

Published 9 March 2020 | No comments
Written by Nalise Hahn
Categories Clients Community notice board Feedback/questionnaires Noise Notice board Residents Sensitivity to neighbours
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CategoriesClients Community notice board Feedback/questionnaires Noise Notice board Residents Sensitivity to neighbours
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As part of managing nuisance on site and being considerate towards our neighbours, the team performed noise tests prior to starting on site and designed a specialist information board to display the results of noise tests on site. The board shows the type of activities which can be carried out and machinery which can be used at different times of...
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Keeping Cool on Hot Works

Published 9 March 2020 | No comments
Written by Laura Deadman
Categories Camera Emergency procedures Initiatives Management Site specific induction Training Training Working methods
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CategoriesCamera Emergency procedures Initiatives Management Site specific induction Training Training Working methods
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Thermal imaging cameras are used to enhance the hot works process on all timber frame projects, and soon to be all projects for Morgan Sindall Construction’s east division. Hot works within timber framed buildings will be eliminated where possible, but there are occasions when this is not possible. Training is given to operatives at induction with regards to the use...
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Broadband Reversing Alarms

Published 20 January 2020 | No comments
Written by CCS Best Practice Hub Administrator
Categories Noise Obstruction Sensitivity to neighbours
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CategoriesNoise Obstruction Sensitivity to neighbours
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As a way to minimise disruption to neighbours, improve safety and to comply with the latest City of London Code of Practice, the 21 Moorfields project has specified that all delivery vehicles on the project should be fitted with broadband-only reversing alarms. Noise from broadband-only reversing alarms dissipates quickly at distance and thus reduces nuisance to neighbours. The frequency of...
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Crowd Sourced Time Lapse Camera

Published 6 January 2020 | No comments
Written by Matt Bust
Categories Camera Facilities for visitors Goodwill Legacy Residents Sensitivity to neighbours Social media Websites
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CategoriesCamera Facilities for visitors Goodwill Legacy Residents Sensitivity to neighbours Social media Websites
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One of the main focuses for the Wentworth Woodhouse Preservation Trust, is to get Wentworth Woodhouse on the map. During our school visits and career talks around the surrounding areas, it is overwhelming the number of people who have never heard of the iconic building. We wanted to help change that and get people visiting Wentworth. We wanted to create...
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Vehicle Mounted Ground Penetrating Radar

Published 6 January 2020 | No comments
Written by CCS Best Practice Hub Administrator
Categories Local and special needs Obstruction Sensitivity to neighbours
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CategoriesLocal and special needs Obstruction Sensitivity to neighbours
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On their UCLan Highways Improvements project, Balfour Beatty have been using a vehicle mounted Ground Penetrating Radar (GPR). GPRs are used to conduct ground surveys in urban areas. These surveys have the potential to detect hazards prior to excavation. Vehicle mounted GPR result in minimal disruption compared to traditional pram type systems. In Balfour Beatty’s case, this is effective because...
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Noise Mitigation Methods During Night Works

Published 9 December 2019 | No comments
Written by Ellie Callard
Categories Noise Plant and machinery Residents Sensitivity to neighbours Working methods and equipment
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CategoriesNoise Plant and machinery Residents Sensitivity to neighbours Working methods and equipment
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Sir Robert McAlpine is currently working on a major project behind a retained façade on Grosvenor Place, London. During the demolition phase, a significant façade retention structure was constructed which posed some challenges when it came time for removal. One side of the project backs onto a TfL red route. Due to the pedestrian and vehicle traffic, TfL required the...
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Site Marshal Active Experience Collaboration

Published 9 December 2019 | No comments
Written by Michael Barratt MBE
Categories Access/egress Obstruction Public diversions Residents Roads Routes Sensitivity to neighbours
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CategoriesAccess/egress Obstruction Public diversions Residents Roads Routes Sensitivity to neighbours
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Multiplex collaborated with Transport for London (TfL) to improve highway impact awareness for their marshals. This involved an escorted walk around two Multiplex sites to experience construction from the pedestrian perspective and to compliment class room training (Elite Marshal workshops). The physical accessibility of London’s streets, including the condition of foot ways, is important to improving people’s experiences of their...
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iTrack Driver Behaviour Monitoring

Published 18 November 2019 | No comments
Written by PJ Choi
Categories Company vehicles Noise Operative conduct and behaviour Procedures Sensitivity to neighbours Supervision Supply chain
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CategoriesCompany vehicles Noise Operative conduct and behaviour Procedures Sensitivity to neighbours Supervision Supply chain
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Despite putting a range of controls in place to influence driver behaviours, the project continued to be challenged with speeding, periodic erratic driving and the associated consequences (needless noise increases, endangering pedestrians, dust creation, generating poor perceptions, spillages of concrete and concrete washout etc.). With a steady trend of transgressions and ever increasing volumes of site traffic, the project was...
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Drone Footage

Published 11 November 2019 | No comments
Written by andrea lilly
Categories Camera
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CategoriesCamera
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As part of Pacy & Wheatley’s on-going work with Burnholme Care Home, we have commissioned drone footage of the York site to offer a fresh perspective of our latest project. We commissioned SkyeServe, a South Yorkshire-based company, to capture the development of the 80-bed care home. This video highlights how much has changed on-site since the turf-cutting ceremony on 12...
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HAVS and Noise Information Cards

Published 4 November 2019 | No comments
Written by Sinéad Dowd
Categories Noise Occupational health risks
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CategoriesNoise Occupational health risks
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The project team have designed an information card to give to all operatives which shows all the tools and equipment that are commonly used on a daily basis, along with the vibration exposure limits and the noise levels associated with them. The card fits into the pocket in the high-visibility vests and is printed on non-tearable and waterproof paper. The...
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GoPro Letter Drop

Published 4 November 2019 | No comments
Written by James Morfitt
Categories Advance notice of disruptive works Camera Residents Sensitivity to neighbours Updates
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CategoriesAdvance notice of disruptive works Camera Residents Sensitivity to neighbours Updates
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When the Blackpool tramway project hand delivered advance notice letters to the stakeholders in the local area, the client received a few complaints from the local stakeholders about the works. They stated they didn’t receive a letter to explain the future works, so the client and John Sisk explained that a letter drop had been carried two weeks prior. It’s important...
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Temporary Access Way for Island Platform

Published 4 November 2019 | No comments
Written by CCS Best Practice Hub Administrator
Categories Local and special needs Obstruction Sensitivity to neighbours Unloading Utility works
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CategoriesLocal and special needs Obstruction Sensitivity to neighbours Unloading Utility works
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During this rail project the team were required to gain access to an island platform for materials, plant, and equipment. To do this, they used 2400mm x 1200mm wide x 300mm polystyrene blocks that were covered with steel road plates. This built a three metre wide temporary access way which is level with both platforms and is capable of carrying...
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Minimising Impact of Concrete Finishing

Published 28 October 2019 | No comments
Written by Eoghan Cremin
Categories Noise Obstruction Rest Sensitivity to neighbours
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CategoriesNoise Obstruction Rest Sensitivity to neighbours
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We are currently constructing a student accommodation project in a quiet residential area. Our planned hours are from 08:00 – 18:00 and the building frame is a reinforced concrete structure. Typically, we would have applied to the council for an out of hours permits when floor slab pours take place. This would allow us to complete finishing to the required...
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Resident Friendly Scaffold Covering

Published 11 October 2019 | No comments
Written by CCS Best Practice Hub Administrator
Categories Community liaison Goodwill Local and special needs Obstruction Sensitivity to neighbours
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CategoriesCommunity liaison Goodwill Local and special needs Obstruction Sensitivity to neighbours
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The HSE standard for external works on high rise buildings mandated Monarflex covering to the scaffold. This would have meant no views out or direct daylight for over a year. This was deemed to be medically harmful to a number of tenants, particularly those with autism. The site negotiated with suppliers and HSE and obtained approval for triple stitched netting...
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Environmentally Friendly Hydro Demolition Alternative

Published 11 October 2019 | No comments
Written by CCS Best Practice Hub Administrator
Categories Awareness Improvement Noise Rivers/watercourses Wildlife
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CategoriesAwareness Improvement Noise Rivers/watercourses Wildlife
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The site team has undergone underwater excavation in rock using rockwheel aka cold milling. The main scope for the project comprises of repairs to the existing masonry walls, using a combination of concrete, structural grouts and mortars, and replacement stone blocks from a local quarry. Scour and erosion to the toe wall was recognised as a potential source of weakness...
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Solar Pod Generator

Published 23 September 2019 | No comments
Written by Charlotte Ross
Categories Carbon management Efficient energy use Efficient fuel use Energy efficient accommodation Energy saving measures Noise Sustainable solutions
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CategoriesCarbon management Efficient energy use Efficient fuel use Energy efficient accommodation Energy saving measures Noise Sustainable solutions
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At Berkeley West Thames in Southall, we are committed to lowering emissions from our activities on site. As such, we encourage all our trade partners to strive towards our carbon objectives and targets. To this effect, FM Conway have brought to site a solar generator, the Autosmart Solar Pod, to power their welfare cabins. The Solar Pod charges batteries all...
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