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Public Communications Templates

Published 22 January 2021 | No comments
Written by CCS Best Practice Hub Administrator
Categories Feedback/questionnaires Operative conduct and behaviour Sensitivity to neighbours Updates
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CategoriesFeedback/questionnaires Operative conduct and behaviour Sensitivity to neighbours Updates
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During periods of national lockdown and throughout the coronavirus pandemic, the Considerate Constructors Scheme has seen a significant increase in the number of public concerns received about behaviours in and around construction activity in relation to coronavirus safety in particular. To help keep neighbours and all members of the public that are affected by works informed about the guidelines and...
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Use of Electric Telehandler and Rubber Wheeled Pallet Truck

Published 12 October 2020 | No comments
Written by Olubukola Olose
Categories Efficient fuel use Noise Public survey Reduce Sensitivity to neighbours Sustainable procurement
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CategoriesEfficient fuel use Noise Public survey Reduce Sensitivity to neighbours Sustainable procurement
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The Whitechapel Station Main Works project is located in a dense urban environment, with residential properties adjacent to the sites. Whilst working within consent limits the project still received over twenty noise complaints between June and July 2020 and in the community Liaison Panel (CLP) meeting held in July 2020, residents raised numerous issues with regards to noise levels from...
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Neighbouring Contractor’s Coordination and Reuse of Materials

Published 5 October 2020 | No comments
Written by Audric Rivaud
Categories Advance notice of disruptive works Noise Recycle Regular review Sensitivity to neighbours
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CategoriesAdvance notice of disruptive works Noise Recycle Regular review Sensitivity to neighbours
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EARPS is surrounded by residential buildings but also by other construction sites. The team got in touch with these neighbouring contractors and set up a monthly meeting with them all to share updates and coordinate works in view to reduce disturbances to residents but also to reduce material wastage. This way, the site has reused left over bricks and dismantled...
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Virtual Stakeholders Engagement Meetings

Published 21 September 2020 | No comments
Written by Luciana Campos
Categories Businesses Community liaison Regular review Updates
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CategoriesBusinesses Community liaison Regular review Updates
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Due to the coronavirus outbreak, the Stakeholders Engagement meeting was held on Teams. Keeping people engaged and in the loop about what is happening on site has always been a priority for the project. As part of the agenda, there was a project overview, the response to coronavirus explaining the measures taken to ensure government guidelines are upheld during the...
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Matterport Technology for Progress Reporting

Published 17 August 2020 | No comments
Written by CCS Best Practice Hub Administrator
Categories Camera Regular review Schools Sensitivity to neighbours Updates
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CategoriesCamera Regular review Schools Sensitivity to neighbours Updates
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This technology creates a ‘digital twin’ of the construction site. Construction progress can be shared with all project stakeholders in particular the school staff, students and parents via a 3D virtual version of the project. The project has been scanned and a virtual version of the job has been uploaded that everyone can “walk around” similar to Google Streetview. This...
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Interactive 4D Animation to Show Daily Construction Progress

Published 17 August 2020 | No comments
Written by CCS Best Practice Hub Administrator
Categories Camera Public Regular review Updates Workforce
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CategoriesCamera Public Regular review Updates Workforce
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Creation of an interactive 4D animation that combines the BIM 3D Revit model with the latest animation technology. This model is then linked to the construction programme to inform the user on daily construction progress. This is interrogated by the site team using touch screen technology during daily short interval control meetings to inform construction planning, design issues and clash...
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Communication is Key to Maintaining Goodwill

Published 17 August 2020 | No comments
Written by Erica Jones
Categories Advance notice of disruptive works Feedback/questionnaires Sensitivity to neighbours Updates
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CategoriesAdvance notice of disruptive works Feedback/questionnaires Sensitivity to neighbours Updates
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Community engagement is at the heart of the Rochester Bridge Refurbishment Project, so when the programme reached a point that was likely to cause significant disruption to the public, the team was keen to do whatever it could to mitigate issues. The task was the complete resurfacing of the New Bridge, which takes road traffic from Strood to Rochester, two...
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Sharing Progress Images against BIM with the Community

Published 11 August 2020 | No comments
Written by Ian Thompson
Categories Public Regular review Updates
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CategoriesPublic Regular review Updates
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The Fibonacci Square project in central Dublin is a landmark office development in a high profile site. This project has been on-going for nearly two years when the demolition and excavation works are taken into account. This has generated significant local interest in the progress of the project and what it will finally look like. In order to address this...
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Supply Chain Community Commitment

Published 8 April 2020 | No comments
Written by Sheryl Moore
Categories Careers advice Community liaison Cooperation Corporate Social Responsibility action plan Feedback/questionnaires Suppliers Supply chain Trade contractors
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CategoriesCareers advice Community liaison Cooperation Corporate Social Responsibility action plan Feedback/questionnaires Suppliers Supply chain Trade contractors
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Kier Regional Building North West is committed to creating stronger, more collaborative supply chain partnerships and resilient teams, and ensuring we leave a positive legacy in communities where we operate with the help of our supply chain. Kier has surveyed its local supply chain in the North West to determine their social impact contributions and to support them to further...
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Community Dog Watering Pit Stop

Published 8 April 2020 | No comments
Written by Barney Sparrow
Categories Community liaison Community notice board Feedback/questionnaires Goodwill Local and special needs Operative conduct and behaviour Residents Sensitivity to neighbours
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CategoriesCommunity liaison Community notice board Feedback/questionnaires Goodwill Local and special needs Operative conduct and behaviour Residents Sensitivity to neighbours
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The project team have introduced a considerate way to support their local community, by introducing a community dog watering pit stop, which comprises everything local dog owners and walkers need: a waste disposal area, essential dog bag dispenser and much needed dog drinking station as well as specific dog safety posters, which have been prepared for seasonal change i.e. summer...
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QR Code on Information Boards

Published 23 March 2020 | No comments
Written by Mark Blundy
Categories Community notice board Feedback/questionnaires Site lighting Site, company and out of hours contact information
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CategoriesCommunity notice board Feedback/questionnaires Site lighting Site, company and out of hours contact information
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The company has adopted a standardised format for notice and information boards – including community boards, site notice boards and contact boards (including out of hours and emergency contacts). These include a site-specific QR code (or text contact as an alternative) which enables anyone – whether on or off site – to raise reports including concerns or compliments, etc. The...
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Nuisance Management Signage

Published 9 March 2020 | No comments
Written by Nalise Hahn
Categories Clients Community notice board Feedback/questionnaires Noise Notice board Residents Sensitivity to neighbours
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CategoriesClients Community notice board Feedback/questionnaires Noise Notice board Residents Sensitivity to neighbours
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As part of managing nuisance on site and being considerate towards our neighbours, the team performed noise tests prior to starting on site and designed a specialist information board to display the results of noise tests on site. The board shows the type of activities which can be carried out and machinery which can be used at different times of...
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Meet the Team Open Days

Published 4 November 2019 | No comments
Written by Dan Ambrose
Categories Community liaison Complaint procedure Feedback/questionnaires Residents Sensitivity to neighbours Updates
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CategoriesCommunity liaison Complaint procedure Feedback/questionnaires Residents Sensitivity to neighbours Updates
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The Kier team on the A13 Road Widening Project hold a monthly ‘Meet the Team’ event at their site offices in Thurrock. The event enables members of the public to attend – with no appointment necessary – to learn more about the project, ask questions or lodge complaints. The events are advertised via the project newsletter, on the website, social...
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Early Engagement with Local Access and Usability Groups

Published 11 October 2019 | No comments
Written by James Morfitt
Categories Feedback/questionnaires Local and special needs Sensitivity to neighbours Visual/hearing impaired
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CategoriesFeedback/questionnaires Local and special needs Sensitivity to neighbours Visual/hearing impaired
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The project team built a mock-up of the proposed cycle path and pavement surfacing before inviting local access and usability groups to provide feedback. The Dementia Group provided positive feedback about the ‘sparkle effect’ (from the addition of crushed glass) of the cycle path resin which could look like water to a dementia sufferer, preventing them walking into it. We...
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Travel Survey 2 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 52 votes, average: 5.00 out of 5

Published 2 September 2019 | No comments
Written by Kirsty Cuthbertson
Categories Air quality Awareness Campaigns Feedback/questionnaires Plan Travel plans
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CategoriesAir quality Awareness Campaigns Feedback/questionnaires Plan Travel plans
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Thursday 20th June was Clean Air Day 2019, the UK’s largest campaign against air pollution. Before this on Wednesday 5th June it was World Environment Day, the United Nations’ day for encouraging worldwide awareness and action to protect our environment, with this year’s theme focusing on air pollution. Between the two events, a travel survey was sent out to all...
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Site Interactive Digital Table

Published 23 April 2019 | One comment
Written by Antony Rees
Categories Feedback/questionnaires Reduce
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CategoriesFeedback/questionnaires Reduce
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The site team was looking through methods of reducing paper waste and increasing the accessibility to documents such as the construction drawings. We wanted to increase collaborative working between the management and our supply chain, and embrace the technology we can access. As a result, an interactive digital screen was created, which allows the site management and operatives on site...
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Public Feedback Board

Published 13 September 2018 | No comments
Written by Jane King
Categories Community liaison Cooperation Feedback/questionnaires Universities
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CategoriesCommunity liaison Cooperation Feedback/questionnaires Universities
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The Manchester Metropolitan Arts and Humanities Project is in the heart of the University Campus meaning there are lots of members of the public and students that interface with the site and our staff. As such, the site implemented a ‘Public Feedback Board’ encouraging feedback on being a good neighbour. Passers by can use a QR code to provide feedback to...
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Noise Pollution Immediate Feedback

Published 6 August 2018 | No comments
Written by Justin Feltham
Categories Feedback/questionnaires Noise
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CategoriesFeedback/questionnaires Noise
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To avoid the delay between a noise complaint being received and addressed a system for immediate feedback to the workforce was developed. Previously a series of noise complaints from residents had been received due to an excavator being used to load barges with spoil during a night shift. When a complaint was received there would be a long line of...
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Wellbeing Questionnaire

Published 5 January 2018 | No comments
Written by Darren Peck
Categories Feedback/questionnaires Health screening Lessons learnt Prompt response
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CategoriesFeedback/questionnaires Health screening Lessons learnt Prompt response
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The Mace team at Grosvenor Crescent attempted to quantify wellbeing statistically. A wellbeing questionnaire was created. This questionnaire is used by the NHS to test Wellbeing in the UK and was created by the University of Warwick Medical School (Warwick-Edinburgh Mental Wellbeing Scale (WEMWBS)). The questionnaire involves 14 Questions with five response options available per question. Each response option generates...
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Customer Dashboard Turns Data to Intelligence for our Workers

Published 29 November 2017 | No comments
Written by Andrew Sharp
Categories Clients Feedback/questionnaires Regular review
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CategoriesClients Feedback/questionnaires Regular review
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In a data rich world, we understand the importance of turning data into intelligence so that our teams can make sense of the data and adapt customer facing initiatives on site to address the need. So we decided to analyse our customer feedback data in a number of different ways so that our project and site managers could more easily...
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Feedback Circle for Community Members

Published 26 May 2017 | No comments
Written by Laura Hampson
Categories Charities/organisations Feedback/questionnaires Lessons learnt Prompt response Sensitivity to neighbours
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CategoriesCharities/organisations Feedback/questionnaires Lessons learnt Prompt response Sensitivity to neighbours
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The Mace site at 145 City Road, London created an online version of the CCS community feedback form. They promoted it by giving £1 to the local charity for every response. Once all forms had been submitted, the responses were reviewed and the team wrote an article in the next community newsletter based on the ‘You said, We did’ format....
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Ipsos MORI Driver Survey

Published 13 April 2017 | No comments
Written by CCS Best Practice Hub Administrator
Categories Clients Consultants Feedback/questionnaires Public survey
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CategoriesClients Consultants Feedback/questionnaires Public survey
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It is essential that construction sites are mindful of their impact on the community, especially when the works involve a great deal of disruption. For instance, road improvement schemes can cause inconvenience to people in the local area. See the examples below for how one highway site addressed this: Highways England commissioned the independent polling body Ipsos MORI to carry...
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Social Sustainability

Published 20 March 2017 | No comments
Written by Rose Jaffray
Categories Feedback/questionnaires Local and special needs Public survey
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CategoriesFeedback/questionnaires Local and special needs Public survey
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Research was carried out by a team of researchers from LSE London to report on the mid-term social sustainability of Berkeley Homes’ Saffron Square development in central Croydon. The report sets out what residents said that they appreciate about living at Saffron Square and what they think could be improved. It assesses the quality of design and management of the...
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Customer Hub

Published 25 October 2016 | No comments
Written by Andrew Sharp
Categories Clients Management review Meeting agenda Promoting Construction campaign Public survey Regular review
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CategoriesClients Management review Meeting agenda Promoting Construction campaign Public survey Regular review
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We have developed a bespoke Customer Hub group which meets regularly to both look back at previous trends and to look forward to review new and engaging ways to communicate with customers. The Hub has signed up to a Terms of Reference document and customer strategy document which is directly aligned with Highways England’s customer strategy. The members of our...
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Public Voting Feedback

Published 30 August 2016 | No comments
Written by CCS Best Practice Hub Administrator
Categories Feedback/questionnaires Lessons learnt Public survey
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CategoriesFeedback/questionnaires Lessons learnt Public survey
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Interaction with the community can provide valuable feedback and improvements. Communication between site and the public is key in obtaining feedback. The easier this is the better. One site below demonstrated this in the example below: Site had voting devices with four buttons (smiley face to grumpy face) for the public to press for the site to get instant feedback: Issues...
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Virtual reality goggles 1 vote, average: 4.00 out of 51 vote, average: 4.00 out of 51 vote, average: 4.00 out of 51 vote, average: 4.00 out of 51 vote, average: 4.00 out of 5

Published 3 August 2016 | No comments
Written by CCS Best Practice Hub Administrator
Categories Feedback/questionnaires Residents Updates
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CategoriesFeedback/questionnaires Residents Updates
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Including the local community in the project is important to raise the image of construction. Providing opportunities to involve the community establishes a considerate and respective relationship. This in turn allows greater communication and co-operation between site and community, improving the image and service of the industry. The below site demonstrates this through the below example: The use of virtual...
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Compliments, Comments and Complaints Record 2 votes, average: 4.50 out of 52 votes, average: 4.50 out of 52 votes, average: 4.50 out of 52 votes, average: 4.50 out of 52 votes, average: 4.50 out of 5

Published 11 July 2016 | No comments
Written by CCS Best Practice Hub Administrator
Categories Complaint procedure Feedback Feedback/questionnaires Guidance Regular review Scheme posters/banners
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CategoriesComplaint procedure Feedback Feedback/questionnaires Guidance Regular review Scheme posters/banners
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Feedback should always be encouraged and utilised to improve the image of construction. In order for sites, companies and suppliers to continuously improve their working methods and environment, feedback must be encouraged, received and reacted to. This should encompass every side of the working environment of a construction site including the workforce itself, visitors and the surrounding public. Any effort...
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Free puncture repair kits for cyclists

Published 3 March 2016 | No comments
Written by David O'Connor
Categories Goodwill Public Regular review
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CategoriesGoodwill Public Regular review
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Work on site should be carried out with minimum impact on local residents and businesses. We always consider the community around our site and how our work may have an affect. On review of the site surroundings we realised that there were a lot of cyclists in the immediate area. To support these cyclists who were a part of our local community...
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Using Geocaching to Engage the Local Community

Published 18 January 2016 | No comments
Written by CCS Best Practice Hub Administrator
Categories Public Regular review Site, company and out of hours contact information
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CategoriesPublic Regular review Site, company and out of hours contact information
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Implementing creative, engaging techniques is crucial towards promoting a positive image of the industry. Useful site and project information made publicly available through Geocaching helps to engage the local community and attract general interest towards the site. Geocaching is an outdoor recreational activity, in which participants use a Global Positioning System (GPS) receiver or mobile device and other navigational techniques to hide and...
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Improving working practices for pipes

Published 3 December 2015 | No comments
Written by CCS Best Practice Hub Administrator
Categories Operative conduct and behaviour Outlook Regular review
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CategoriesOperative conduct and behaviour Outlook Regular review
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New methods should be sought to minimise disruption to the local community. Working methods should be reviewed and potentially revised when possible to ensure the most effective procedures are implemented. Below is an example of how working practices have been monitored and improved to ensure minimal disruption to local businesses and residents: A machine exists that will shrink a small...
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What is the Hub?

The Hub features examples of construction industry best practice sourced from across the UK and Ireland. It can be used by anyone in the industry including site managers, contractors, suppliers and clients, who are looking to improve their standards of considerate construction.

The Hub is a Considerate Constructors Scheme initiative.

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What is the Considerate Constructors Scheme?

The Scheme is a not-for-profit organisation founded by the construction industry to improve its image.

The Scheme monitors construction activity across the UK and Ireland, scoring registered sites, companies and suppliers against a Code of Considerate Practice.

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