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Safe and Sensitive Removal of Memorial

Published 25 October 2021 | No comments
Written by Sandra Evenden
Categories Local and special needs Sensitivity to neighbours
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CategoriesLocal and special needs Sensitivity to neighbours
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It is the sad unfortunate truth that sometimes when working on highways contractors come across sensitive tributes and memorials left by someone’s family or loved ones at a spot where they unfortunately lost their life. This is a situation that needs to be managed sensitively. The community relations team on this project in the North East were faced with this...
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Speaking Newsletter Card for Neighbours that Struggle to Read

Published 23 August 2021 | No comments
Written by Danica Chambers
Categories Local and special needs Newsletter Public Sensitivity to neighbours Updates
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CategoriesLocal and special needs Newsletter Public Sensitivity to neighbours Updates
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One of the contractors site team members was made aware that one of the neighbours that the monthly newsletters get posted to does not know how to read. To overcome this issue they created a voice recording of them reading the newsletter into a greeting card, similar to those that make a noise when you open them. This has been...
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Coloured Filters to Assist those with Dyslexia 1 vote, average: 2.00 out of 51 vote, average: 2.00 out of 51 vote, average: 2.00 out of 51 vote, average: 2.00 out of 51 vote, average: 2.00 out of 5

Published 26 July 2021 | No comments
Written by Danica Chambers
Categories Enclosures Local and special needs Sensitivity to neighbours Updates
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CategoriesEnclosures Local and special needs Sensitivity to neighbours Updates
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On this project they used different reading aids to assist dyslexic people with one example of this being coloured filters over paper. Because of this realisation they now incorporate coloured filters on the hoarding for ease of reading of the project newsletter which in turn helps them to be more inclusive for those with hidden disabilities. They have also decided...
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Respect the Community – Zero Tolerance Poster

Published 17 March 2021 | No comments
Written by CCS Best Practice Hub Administrator
Categories Canteen Operative conduct and behaviour Privacy Sensitivity to neighbours
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CategoriesCanteen Operative conduct and behaviour Privacy Sensitivity to neighbours
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Contractors should be ensuring that fairness, inclusion and respect standards are upheld to the highest level on sites, whilst also operating zero-tolerance policies on any behaviour that falls outside of what should be expected of an individual representing the construction industry. Attitudes towards these standards have improved in this area, however it is clear that it is still as important...
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Noise Cancelling Headphones for Adults, Children and Pets

Published 16 March 2021 | No comments
Written by Jeremy Bayliss
Categories Noise Sensitivity to neighbours
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CategoriesNoise Sensitivity to neighbours
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During the works at a block of flats, while the children were at home along with their parents trying to work from home, the last thing you need is major renovation works happening next door. Despite the best efforts to minimise the noise, only creating a hard noise during certain hours it was not always possible to avoid creating nuisance...
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Think Like a Resident Signage

Published 29 September 2020 | No comments
Written by Audric Rivaud
Categories Noise Operative conduct and behaviour Sensitivity to neighbours
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CategoriesNoise Operative conduct and behaviour Sensitivity to neighbours
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Following an increase in complaints due to residents spending more time at home during these difficult times, the EARPS site has made a few changes to the way they deal with residents. They have done this by sharing more frequent updates but also by creating a new sign. This is to remind personnel that although they are back to work...
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Noise Test Summary Board

Published 12 May 2020 | No comments
Written by CCS Best Practice Hub Administrator
Categories Advance notice of disruptive works Investigation Monitoring and reporting Noise Notice board Sensitivity to neighbours
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CategoriesAdvance notice of disruptive works Investigation Monitoring and reporting Noise Notice board Sensitivity to neighbours
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A clear noise test summary board was devised to communicate the permissible tools to be used at set times given the KPMG Headquarters had staff working on the 11th and 13th floor above and below the working floor. The board shows the type of activities which can be carried out and machinery which can be used at different times of...
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Noise Monitoring with Apple Watch

Published 8 April 2020 | No comments
Written by Jake Noble
Categories Noise Occupational health risks
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CategoriesNoise Occupational health risks
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We have undertaken a toolbox talk where operatives wearing an Apple Watch can set the watch up to give notifications on noisy environments. When noisy environments are experienced, the watch notifies the user that prolonged exposure may damage your hearing. We found that most of our workforce wearing an Apple Watch were previously unaware of this feature.
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Nuisance Management Signage

Published 9 March 2020 | No comments
Written by Nalise Hahn
Categories Clients Community notice board Feedback/questionnaires Noise Notice board Residents Sensitivity to neighbours
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CategoriesClients Community notice board Feedback/questionnaires Noise Notice board Residents Sensitivity to neighbours
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As part of managing nuisance on site and being considerate towards our neighbours, the team performed noise tests prior to starting on site and designed a specialist information board to display the results of noise tests on site. The board shows the type of activities which can be carried out and machinery which can be used at different times of...
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Tinnitus Tailor App

Published 10 September 2019 | No comments
Written by Jade O'Hara
Categories Medical conditions Noise Occupational health risks
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CategoriesMedical conditions Noise Occupational health risks
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At a Project Scheme Champion’s meeting, one subcontractor advised on their issues with tinnitus and how they have managed the condition by using a mobile phone app. The Tinnitis Tailor app provides background sound therapy, which greatly reduces the effects of tinnitus. As tinnitus is a common condition (affecting around 30% of people) and brought about by changes in noise...
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HSE Noise at Work

Published 22 July 2019 | No comments
Written by CCS Best Practice Hub Administrator
Categories Noise Occupational health risks PPE Visual/hearing impaired
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CategoriesNoise Occupational health risks PPE Visual/hearing impaired
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Noise associated with construction work is a common cause for complaints from the general public. However, it can also cause the workforce hearing damage if it is not adequately controlled, or if sufficient protection is not provided. The Health and Safety Executive (HSE) has published some guidance relating to noise at work. This guidance looks at the problems that noisy working...
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Homeless Employment

Published 8 May 2019 | No comments
Written by James Smith
Categories Charities/organisations Community liaison Corporate Social Responsibility action plan Goodwill Labour Local and special needs Sensitivity to neighbours
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CategoriesCharities/organisations Community liaison Corporate Social Responsibility action plan Goodwill Labour Local and special needs Sensitivity to neighbours
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Having witnessed high levels of rough sleeping around Leeds, we wanted to help make a difference. We targeted two homeless people to employ on site and develop their skills. To start with we found this difficult, however we had a break through with a local organisation to Leeds called ‘Engage’. They help people who are homeless or at risk of...
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Battery Powered Cut Off Saw

Published 21 January 2019 | No comments
Written by Paul Watkins
Categories Air quality Efficient fuel use Noise
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CategoriesAir quality Efficient fuel use Noise
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We are currently using battery powered cut off saws, rather than petrol cut-off saws. The benefit to the site is that the saw can be used indoors as well as outdoors, due to the lack of emissions. There is no need to store petrol onsite, and the decibels rating is slightly lower than a petrol saw. It is also very...
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Ensuring Clear Site Access

Published 24 May 2018 | No comments
Written by Mark Bolton
Categories Entrance First Impressions standards Local and special needs Sensitivity to neighbours Traffic marshal
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CategoriesEntrance First Impressions standards Local and special needs Sensitivity to neighbours Traffic marshal
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CMDP, the framework contractor for Southern Water, are in their second year of a project for pesticide removal on a clean water site. An initial and continuing challenge is to make those affected by the works and the users of the site aware of the site location and to enable access and make the area a safe place to drive...
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Diversity Calendar: get closer to your community

Published 19 February 2018 | No comments
Written by Jeremy Bayliss
Categories Community liaison Diversity Local and special needs Public
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CategoriesCommunity liaison Diversity Local and special needs Public
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Our company has always been on a look out for ideas on how to improve our industry’s image. One such an idea was to recognise, respect and celebrate the diversity of the area we work in. The diversity might be a religion, nationality or culture. One way we recognise diversity might be to decorate our hoardings in line with local...
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Guidance for Drone Use

Published 3 March 2017 | No comments
Written by CCS Best Practice Hub Administrator
Categories Guidance Guidance Privacy Risk information Site security
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CategoriesGuidance Guidance Privacy Risk information Site security
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The use of unmanned aerial vehicles (UAVs) or drones in the construction industry is increasing, but contractors need to be aware of how to deploy them lawfully to reduce intrusion. Drones can be used in many ways on a construction site including conducting aerial surveys, monitoring the activities of staff or subcontractors on sites and to view the site’s progress....
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Supporting Visually Impaired Visitors

Published 25 November 2016 | No comments
Written by Lisa Palmer
Categories Local and special needs Visual/hearing impaired
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CategoriesLocal and special needs Visual/hearing impaired
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Wates Construction support visually impaired visitors by using the following items on our site. Enhanced bright tape which is used on all steps, doorways, kitchen hobs, edges Bumpons are used on light switches, microwave, kettle to help people find buttons and used as an indicator to operate items Liquid indicator – this is in all our kitchens on sites for...
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Reducing the disruption of concrete pours

Published 7 September 2016 | No comments
Written by CCS Best Practice Hub Administrator
Categories Noise Obstruction
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CategoriesNoise Obstruction
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Many construction practices generate a considerable amount of disruption in various forms such as noise, obstruction, dust and light pollution. Although there can always be techniques to reduce these impacts, sometimes there simply cannot be a complete solution to achieve zero disruption. Concrete pouring can be a disruptive practice and is a common source of complaint for neighbours. In response...
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Installation of an Accessible Ramp at Local Primary School

Published 18 June 2015 | No comments
Written by Tracey Taylorson
Categories Goodwill Local and special needs Nurseries Ramps Schools
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CategoriesGoodwill Local and special needs Nurseries Ramps Schools
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During the sunny Easter break, a team from the Paddington New Yard project set to work to install a much needed accessible ramp at St Mary Magdalene’s primary school in Paddington. The school had been using a temporary ramp, constructed by a scaffolding company some months ago, to allow prams and wheelchairs to access the upper level playground to a...
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Helpful Hints for the Code of Considerate Practice – Community

Published 13 May 2015 | No comments
Written by Eric Tomlinson
Categories CCS briefing and action plan Complaint procedure Facilities for visitors Guidance Local and special needs Operative conduct and behaviour Scheme posters/banners Scheme training and champion Signage
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CategoriesCCS briefing and action plan Complaint procedure Facilities for visitors Guidance Local and special needs Operative conduct and behaviour Scheme posters/banners Scheme training and champion Signage
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Being registered with the Considerate Constructors Scheme (CCS) means we need to demonstrate our commitment to the Code. The CCS Code of Considerate Practice is effectively communicated to our workforce through a sheet of helpful hints covering all five sections of the code. Through reading this document our workforce understands the importance of the Code and how it should be applied. Here are...
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Considering the Needs of your Neighbours

Published 19 March 2015 | No comments
Written by CCS Best Practice Hub Administrator
Categories Boundary security Local and special needs Pre-start information Sensitivity to neighbours Special needs
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CategoriesBoundary security Local and special needs Pre-start information Sensitivity to neighbours Special needs
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Careful consideration should be given to the impact your work will have on the surrounding community. It is important to familiarise yourself with the local community and if any specific considerations or special requirements need to be accounted for. Below is an example of how sites can adapt their practices to accommodate their neighbours: The contractor identified that the Royal National...
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Showing Sensitivity to the Local Community

Published 5 January 2015 | No comments
Written by CCS Best Practice Hub Administrator
Categories Noise Parking Privacy Sensitivity to neighbours
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CategoriesNoise Parking Privacy Sensitivity to neighbours
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Efforts should be made to understand and identify neighbours with special needs or requirements, who may need additional, careful consideration from the site. This will help to identify potential issues before they occur and show sensitivity to local residents. Examples of how sites and large operations, which are situated within a densely populated area, have shown consideration to the community include: Assisted...
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Hearing Impaired Visitors and Community Members

Published 28 October 2014 | No comments
Written by CCS Best Practice Hub Administrator
Categories Community liaison Local and special needs Visual/hearing impaired
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CategoriesCommunity liaison Local and special needs Visual/hearing impaired
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It is important to consider all specialised and localised needs for the community in which you are working. This will demonstrate that you are a considerate constructor and give a good first impression. In order to take into account the special needs of the hearing-impaired community, depending, of course, on the severity of their impairment, the following initiatives have been implemented:...
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Assisting the Visually Impaired

Published 24 October 2014 | No comments
Written by CCS Best Practice Hub Administrator
Categories Local and special needs Residents Routes Sensitivity to neighbours Special needs Visual/hearing impaired
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CategoriesLocal and special needs Residents Routes Sensitivity to neighbours Special needs Visual/hearing impaired
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Liaison with special needs visitors or community members demonstrates a caring approach for the duration of the project. This results in operatives forming an excellent ‘bond’ with vulnerable community members. Some site managers have demonstrated their care and consideration as below: Involvement with community groups, such as the residents association, the access committee and ‘talking newspapers’ (sometimes called ‘audio site news’) to...
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Neighbourhood privacy and sensitivity

Published 23 October 2014 | No comments
Written by CCS Best Practice Hub Administrator
Categories Camera Privacy Sensitivity to neighbours
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CategoriesCamera Privacy Sensitivity to neighbours
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The location of the construction project will determine the level of sensitivity required. Particular consideration should be given to the nearest residents, businesses and the neighbouring surroundings that will be affected by your site. Examples that have already been put into place include: The security CCTV system was designed and installed to avoid any possibility of intruding on neighbours’ privacy;...
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What is the Hub?

The Hub features examples of construction industry best practice sourced from across the UK and Ireland. It can be used by anyone in the industry including site managers, contractors, suppliers and clients, who are looking to improve their standards of considerate construction.

The Hub is a Considerate Constructors Scheme initiative.

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What is the Considerate Constructors Scheme?

The Scheme is a not-for-profit organisation founded by the construction industry to improve its image.

The Scheme monitors construction activity across the UK and Ireland, scoring registered sites, companies and suppliers against a Code of Considerate Practice.

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