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‘Think Like a Resident’ Signage

Published 29 September 2020 | No comments
Written by Audric Rivaud
Categories Noise Operative behaviour Sensitivity to neighbours
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CategoriesNoise Operative behaviour Sensitivity to neighbours
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Following an increase in complaints due to residents spending more time at home during these difficult times, the EARPS site has made a few changes to the way they deal with residents. They have done this by sharing more frequent updates but also by creating a new sign. This is to remind personnel that although they are back to work...
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Noise Test Summary Board

Published 12 May 2020 | No comments
Written by CCS Best Practice Hub Administrator
Categories Advance notice of disruptive works Investigation Monitoring Noise Notice board Sensitivity to neighbours
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CategoriesAdvance notice of disruptive works Investigation Monitoring Noise Notice board Sensitivity to neighbours
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A clear noise test summary board was devised to communicate the permissible tools to be used at set times given the KPMG Headquarters had staff working on the 11th and 13th floor above and below the working floor. The board shows the type of activities which can be carried out and machinery which can be used at different times of...
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Noise Monitoring with Apple Watch

Published 8 April 2020 | No comments
Written by Jake Noble
Categories Noise Occupational health risks
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CategoriesNoise Occupational health risks
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We have undertaken a toolbox talk where operatives wearing an Apple Watch can set the watch up to give notifications on noisy environments. When noisy environments are experienced, the watch notifies the user that prolonged exposure may damage your hearing. We found that most of our workforce wearing an Apple Watch were previously unaware of this feature.
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Nuisance Management Signage

Published 9 March 2020 | No comments
Written by Nalise Hahn
Categories Clients Community notice board Feedback/questionnaires Noise Notice board Residents Sensitivity to neighbours Signage
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CategoriesClients Community notice board Feedback/questionnaires Noise Notice board Residents Sensitivity to neighbours Signage
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As part of managing nuisance on site and being considerate towards our neighbours, the team performed noise tests prior to starting on site and designed a specialist information board to display the results of noise tests on site. The board shows the type of activities which can be carried out and machinery which can be used at different times of...
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Tinnitus Tailor App

Published 10 September 2019 | No comments
Written by Jade O'Hara
Categories Medical conditions Noise Occupational health risks
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CategoriesMedical conditions Noise Occupational health risks
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At a Project Scheme Champion’s meeting, one subcontractor advised on their issues with tinnitus and how they have managed the condition by using a mobile phone app. The Tinnitis Tailor app provides background sound therapy, which greatly reduces the effects of tinnitus. As tinnitus is a common condition (affecting around 30% of people) and brought about by changes in noise...
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HSE Noise at Work

Published 22 July 2019 | No comments
Written by CCS Best Practice Hub Administrator
Categories Noise Occupational health risks PPE Visual/hearing impaired
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CategoriesNoise Occupational health risks PPE Visual/hearing impaired
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Noise associated with construction work is a common cause for complaints from the general public. However, it can also cause the workforce hearing damage if it is not adequately controlled, or if sufficient protection is not provided. The Health and Safety Executive (HSE) has published some guidance relating to noise at work. This guidance looks at the problems that noisy working...
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Cold Weather Shelter Outreach Programme

Published 21 May 2019 | No comments
Written by Andrea Buckle
Categories Charities/organisations Goodwill Operative behaviour Residents Sensitivity to neighbours
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CategoriesCharities/organisations Goodwill Operative behaviour Residents Sensitivity to neighbours
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The 80 Charlotte Street Project Team have collaborated with a new community group. The American International Church located on the boundary of the project on Tottenham Court Road hosted the Wednesday evening shelter for the C4WS’s cold weather shelter. As part of this commitment, one night per week the church hosts up to 20 guests overnight who are currently homeless...
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Homeless Employment

Published 8 May 2019 | No comments
Written by James Smith
Categories Charities/organisations Community liaison Corporate Social Responsibility action plan Goodwill Labour Local and special needs Sensitivity to neighbours
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CategoriesCharities/organisations Community liaison Corporate Social Responsibility action plan Goodwill Labour Local and special needs Sensitivity to neighbours
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Having witnessed high levels of rough sleeping around Leeds, we wanted to help make a difference. We targeted two homeless people to employ on site and develop their skills. To start with we found this difficult, however we had a break through with a local organisation to Leeds called ‘Engage’. They help people who are homeless or at risk of...
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Zero Tolerance for Bad Site Etiquette

Published 2 April 2019 | No comments
Written by Holly Lewis
Categories Induction and training Operative behaviour Residents Sensitivity to neighbours
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CategoriesInduction and training Operative behaviour Residents Sensitivity to neighbours
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At Wooldridge Demolition, we are always looking at ways to improve the overall image of the industry. One major area we wanted to address was the etiquette of operatives on site, in relation to the public as well as each other. We have enrolled a ‘Zero Tolerance for Bad Site Etiquette’ campaign which involves every operative on site to sign...
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Battery Powered Cut-Off Saw

Published 21 January 2019 | No comments
Written by Paul Watkins
Categories Air quality Minimised fuel use Noise
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CategoriesAir quality Minimised fuel use Noise
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We are currently using battery powered cut-off saws, rather than petrol cut-off saws. The benefit to the site is that the saw can be used indoors as well as outdoors, due to the lack of emissions. There is no need to store petrol onsite, and the decibels rating is slightly lower than a petrol saw. It is also very lightweight...
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First Impressions: ensuring clear site access

Published 24 May 2018 | No comments
Written by Mark Bolton
Categories Entrance First Impressions standards Local and special needs Sensitivity to neighbours Traffic marshal
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CategoriesEntrance First Impressions standards Local and special needs Sensitivity to neighbours Traffic marshal
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CMDP, the framework contractor for Southern Water, are in their second year of a project for pesticide removal on a clean water site. An initial and continuing challenge is to make those affected by the works and the users of the site aware of the site location and to enable access and make the area a safe place to drive...
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Diversity Calendar: get closer to your community

Published 19 February 2018 | No comments
Written by Jeremy Bayliss
Categories Community liaison Diversity Local and special needs Public
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CategoriesCommunity liaison Diversity Local and special needs Public
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Our company has always been on a look out for ideas on how to improve our industry’s image. One such an idea was to recognise, respect and celebrate the diversity of the area we work in. The diversity might be a religion, nationality or culture. One way we recognise diversity might be to decorate our hoardings in line with local...
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Making Adjustments for Elderly Residents

Published 14 December 2017 | No comments
Written by CCS Best Practice Hub Administrator
Categories Boundary security Local and special needs
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CategoriesBoundary security Local and special needs
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Considerate constructors understand their community and make adjustments to suit particular needs while the works are carried out. See the examples below for how one site addressed this: As the majority of tenants in the area of the works are elderly and infirm, the site team identified sight impairment as a potential problem. The team developed an aid to assist...
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Guidance for Drone Use

Published 3 March 2017 | No comments
Written by CCS Best Practice Hub Administrator
Categories Guidance Guidance Privacy Risk information Site security
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CategoriesGuidance Guidance Privacy Risk information Site security
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The use of unmanned aerial vehicles (UAVs) or drones in the construction industry is increasing, but contractors need to be aware of how to deploy them lawfully to reduce intrusion. Drones can be used in many ways on a construction site including conducting aerial surveys, monitoring the activities of staff or subcontractors on sites and to view the site’s progress....
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Supporting Visually Impaired Visitors

Published 25 November 2016 | No comments
Written by Lisa Palmer
Categories Local and special needs Visual/hearing impaired
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CategoriesLocal and special needs Visual/hearing impaired
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Wates Construction support visually impaired visitors by using the following items on our site. Enhanced bright tape which is used on all steps, doorways, kitchen hobs, edges Bumpons are used on light switches, microwave, kettle to help people find buttons and used as an indicator to operate items Liquid indicator – this is in all our kitchens on sites for...
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Child Protection Guidance Template for School Visits

Published 4 November 2016 | No comments
Written by CCS Best Practice Hub Administrator
Categories Child safety Guidance Guidance Nurseries Operative behaviour Schools Universities
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CategoriesChild safety Guidance Guidance Nurseries Operative behaviour Schools Universities
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For those on site while young people are visiting, it is important to be aware of potentially difficult situations. By following the simple guidance outlined in this template document it should be possible to ensure that the site is a secure environment for young people as well as site staff. The template document includes guidance about how to appropriately act...
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Reducing the disruption of concrete pours

Published 7 September 2016 | No comments
Written by CCS Best Practice Hub Administrator
Categories Noise Obstruction
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CategoriesNoise Obstruction
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Many construction practices generate a considerable amount of disruption in various forms such as noise, obstruction, dust and light pollution. Although there can always be techniques to reduce these impacts, sometimes there simply cannot be a complete solution to achieve zero disruption. Concrete pouring can be a disruptive practice and is a common source of complaint for neighbours. In response...
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Goodwill gestures to dog walkers

Published 20 July 2015 | No comments
Written by Els Geurts
Categories Goodwill Operative behaviour
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CategoriesGoodwill Operative behaviour
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It is always important to consider the impact that your site will have on neighbours and the public. Showing courtesy and respect to the local community will help to build good relations and leave behind a positive impression of the industry. Below is an example of how the site counteracted the closure of a dog walking area: For work to...
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Installation of an Accessible Ramp at Local Primary School

Published 18 June 2015 | No comments
Written by Tracey Taylorson
Categories Goodwill Local and special needs Nurseries Ramps Schools
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CategoriesGoodwill Local and special needs Nurseries Ramps Schools
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During the sunny Easter break, a team from the Paddington New Yard project set to work to install a much needed accessible ramp at St Mary Magdalene’s primary school in Paddington. The school had been using a temporary ramp, constructed by a scaffolding company some months ago, to allow prams and wheelchairs to access the upper level playground to a...
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Helpful Hints for the Code of Considerate Practice – Community

Published 13 May 2015 | No comments
Written by Eric Tomlinson
Categories CCS briefing and action plan Complaint procedure Facilities for visitors Guidance Local and special needs Operative behaviour Scheme champion Scheme posters/banners Signage Signage
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CategoriesCCS briefing and action plan Complaint procedure Facilities for visitors Guidance Local and special needs Operative behaviour Scheme champion Scheme posters/banners Signage Signage
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Being registered with the Considerate Constructors Scheme (CCS) means we need to demonstrate our commitment to the Code. The CCS Code of Considerate Practice is effectively communicated to our workforce through a sheet of helpful hints covering all five sections of the code. Through reading this document our workforce understands the importance of the Code and how it should be applied. Here are...
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Lending a helping hand to elderly residents

Published 28 April 2015 | No comments
Written by CCS Best Practice Hub Administrator
Categories Community liaison Operative behaviour Residents
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CategoriesCommunity liaison Operative behaviour Residents
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Efforts to positively contribute to the local community should be made. This helps to build good relations with the local community, and promotes the considerate nature of the industry. A good rapport with the local community will also help to mitigate any annoyances or frustrations that may occur throughout the duration of the project. Below is an example of how...
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Considering the needs of your neighbours

Published 19 March 2015 | No comments
Written by CCS Best Practice Hub Administrator
Categories Boundary security Local and special needs Pre-start information Sensitivity to neighbours
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CategoriesBoundary security Local and special needs Pre-start information Sensitivity to neighbours
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Careful consideration should be given to the impact your work will have on the surrounding community. It is important to familiarise yourself with the local community and if any specific considerations or special requirements need to be accounted for. Below is an example of how sites can adapt their practices to accommodate their neighbours: The contractor identified that the Royal National...
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Considerate Constructors Scheme ‘Affected by Works’ Film

Published 23 February 2015 | No comments
Written by CCS Best Practice Hub Administrator
Categories CCS briefing and action plan Complaint procedure Induction Noise Parking Public Working hours
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CategoriesCCS briefing and action plan Complaint procedure Induction Noise Parking Public Working hours
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A number of films have been produced to explain the different aspects of the scheme. The ‘Affected by Works’ film is aimed at members of the public who may be affected by construction activity. This film explains what the public affected by works should expect from a registered site and how the Scheme can help mediate any complaints that may occur. View...
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Parking Notice

Published 13 February 2015 | No comments
Written by CCS Best Practice Hub Administrator
Categories Obstruction Obstructions Operative behaviour Parking Site, company and out of hours contact information
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CategoriesObstruction Obstructions Operative behaviour Parking Site, company and out of hours contact information
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Parking is a frequent and major source of public complaint during construction work. Sites can minimise inconvenience to the neighbourhood by using pre-start information, regular project updates and parking away from site where possible. For site vehicles that may potentially cause disruption as an obstruction, the Considerate Constructors Scheme has developed a parking notice template. This can be used to inform...
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Showing Sensitivity to the Local Community

Published 5 January 2015 | No comments
Written by CCS Best Practice Hub Administrator
Categories Noise Parking Privacy Sensitivity to neighbours
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CategoriesNoise Parking Privacy Sensitivity to neighbours
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Efforts should be made to understand and identify neighbours with special needs or requirements, who may need additional, careful consideration from the site. This will help to identify potential issues before they occur and show sensitivity to local residents. Examples of how sites and large operations, which are situated within a densely populated area, have shown consideration to the community include: Assisted...
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Steps to improving community relations – Parking 1 vote, average: 3.00 out of 51 vote, average: 3.00 out of 51 vote, average: 3.00 out of 51 vote, average: 3.00 out of 51 vote, average: 3.00 out of 5

Published 25 November 2014 | No comments
Written by CCS Best Practice Hub Administrator
Categories Operative behaviour Parking Timings
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CategoriesOperative behaviour Parking Timings
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Parking is one of the most common complaints from the public, linked to construction activities. Issues surrounding parking can cause friction and difficult relations with the local community, which could also potentially effect the completion of a project. Examples of how this could be avoided include: Developers were asked to contain the majority of parking on site, through encouraging van share, promoting public...
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Hearing-impaired visitors and community members

Published 28 October 2014 | No comments
Written by CCS Best Practice Hub Administrator
Categories Community liaison Local and special needs Visual/hearing impaired
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CategoriesCommunity liaison Local and special needs Visual/hearing impaired
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It is important to consider all specialised and localised needs for the community in which you are working. This will demonstrate that you are a considerate constructor and give a good first impression. In order to take into account the special needs of the hearing-impaired community, depending, of course, on the severity of their impairment, the following initiatives have been implemented:...
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Assisting the Visually Impaired

Published 24 October 2014 | No comments
Written by CCS Best Practice Hub Administrator
Categories Local and special needs Residents Routes Sensitivity to neighbours Visual/hearing impaired
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CategoriesLocal and special needs Residents Routes Sensitivity to neighbours Visual/hearing impaired
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Liaison with special needs visitors or community members demonstrates a caring approach for the duration of the project. This results in operatives forming an excellent ‘bond’ with vulnerable community members. Some site managers have demonstrated their care and consideration as below: Involvement with community groups, such as the residents association, the access committee and ‘talking newspapers’ (sometimes called ‘audio site news’) to...
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Neighbourhood privacy and sensitivity

Published 23 October 2014 | No comments
Written by CCS Best Practice Hub Administrator
Categories Camera Privacy Sensitivity to neighbours
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CategoriesCamera Privacy Sensitivity to neighbours
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The location of the construction project will determine the level of sensitivity required. Particular consideration should be given to the nearest residents, businesses and the neighbouring surroundings that will be affected by your site. Examples that have already been put into place include: The security CCTV system was designed and installed to avoid any possibility of intruding on neighbours’ privacy;...
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What is the Hub?

The Hub features examples of construction industry best practice sourced from across the UK and Ireland. It can be used by anyone in the industry including site managers, contractors, suppliers and clients, who are looking to improve their standards of considerate construction.

The Hub is a Considerate Constructors Scheme initiative.

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What is the Considerate Constructors Scheme?

The Scheme is a not-for-profit organisation founded by the construction industry to improve its image.

The Scheme monitors construction activity across the UK and Ireland, scoring registered sites, companies and suppliers against a Code of Considerate Practice.

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