Site Marshal Active Experience Collaboration

Multiplex collaborated with Transport for London (TfL) to improve highway impact awareness for their marshals. This involved an escorted walk around two Multiplex sites to experience construction from the pedestrian perspective and to compliment class room training (Elite Marshal workshops).

The physical accessibility of London’s streets, including the condition of foot ways, is important to improving people’s experiences of their local area.

TfL’s Network Management team led the walk to highlight accessibility issues caused by construction. The group were also joined by a Leonard Cheshire representative who uses a wheelchair. Marshals were able to observe and get a better understanding how people with mobility impairments negotiate highway interventions e.g. foot way closures requiring long diversions, poor surfaces, reduced foot way widths etc.

Marshals are on the front line and it is important they are able to interface with all members of the public. Through increased knowledge and understanding, the aim is to empower marshals to feel confident and report all issues they observe which impacts public mobility.

Footer Reference

Entry submitted by Transport for London

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