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Resolving Complaints: Litter

Published 11 April 2024 | Written by Jack Endean
CategoriesDust Landscaping Maintenance of hoarding and fences Organised waste management Periodic inspection and clean-up of boundaries Placement of waste Response to compliments and concerns Windblown material

Litter – What is the problem? The appearance and condition of a construction site and its perimeter is often the first, only and lasting impression that members of the public who live and work around the activity have of the construction industry. The Considerate Constructors Scheme regularly receives complaints regarding litter on and around construction projects. This instalment of Resolving…


How to Guide: The Best Practice Hub

Published 14 March 2024 | Written by Jack Endean
Categories

The Scheme has put together a PowerPoint presentation to inform users of the Best Practice Hub how to use all of the features available on the website. This includes searching the Hub, viewing the ‘Spotlight on…’ learning toolkits, accessing the e-learning courses as well as how to use some of the less well known resources available. To find out more…


Considerate Constructors Scheme Operative Handout

Published 8 January 2024 | Written by Jack Endean
CategoriesCommunication to the workforce Engagement and commitment from the workforce Induction training and ongoing toolbox talks Workforce induction and training

The Considerate Constructors Scheme 2024 Code and Checklist updates detail that Registered Activity must ensure that all workforce receives induction on the Code of Considerate Practice. Previously the need to communicate the Code of Practice to the workforce was only implied. If staff inductions on the Code happen only at a projects kick-off, personnel and sub-contracted trades that change during…


Promoting Construction and Community Engagement Documented Plan

Published 21 November 2023 | Written by Jack Endean
CategoriesCommunity engagement Documented activities and targets for community engagement Support for local charities

The Scheme has put together a template document to assist registered activity with meeting the requirements for documented plans in Checklist Question 1.3.2 and 1.3.3. This template covers promoting construction, community engagement as well as community and charity engagement. Please be aware that this Scheme document has been produced as a template, and can be adapted to meet the individual…


Resolving Complaints: Working Hours

Published 28 September 2023 | Written by Jack Endean
CategoriesCommunity engagement Reasonable working hours Response to compliments and concerns

Working Hours – What is the problem? The operational working hours of construction sites can often impact on the members of the public who live and work around the activity. The Considerate Constructors Scheme still receive complaints regarding working hours on and around construction projects, therefore to support Scheme registered activity in tackling this issue and support the public we…


Resolving Complaints: Inappropriate Behaviour

Published 23 May 2023 | Written by Jack Endean
CategoriesCommunity engagement Controls and expected behaviours Corrective actions Maintain comments/complaints record Response to compliments and concerns

Inappropriate Behaviour – What is the problem? The behaviour of construction workers around sites can impact on the members of the public who live and work around the activity. The Considerate Constructors Scheme still receive complaints regarding inappropriate behaviour on and around construction projects, therefore to support Scheme registered activity in tackling this issue and protect the public we are…


Good Neighbour Questionnaire

Published 14 March 2023 | Written by Jack Endean
CategoriesImpacted community surveys Maintain comments/complaints record

Throughout any construction project, it is vital to keep the public informed and updated. Community interaction reaps rewards; as it truly demonstrates a caring site. Constant communication between the site and the local community should be made a priority by all contractors. This can be achieved by distributing feedback questionnaires to understand public needs and help to minimise any frustrations which may…


Resolving Complaints: Parking

Published 20 February 2023 | Written by Jack Endean
CategoriesDelivery timings Parking facilities/arrangements

Parking – What is the problem? Parking around construction projects regularly impacts on members of the public, other road users and those who live and work around the construction activity. The Considerate Constructors Scheme regularly receives complaints regarding construction parking and to support Scheme registered activity in tackling this issue we are sharing some useful resources and best practices that…


2024 CCS Code and Checklist Changes Explained

Published 1 January 2023 | Written by Jack Endean
CategoriesDisability and special needs facilities

The Considerate Constructors Scheme has released their Code of Considerate Practice and Checklist for 2024. The Monitor Checklist changes for 2024 are as follows: The Checklist has been designed to be a single Checklist for all registration types, a “Registered Activity”, means site, Ultra Site, supplier, company, sub-contractor, or main contractor. To view the checklist, click the link below.


Protecting Wildlife Guidance

Published 9 May 2022 | Written by Jack Endean
CategoriesDefined plan to protect and enhance the natural environment Education Identification of flora, fauna and natural resources Planned planting and hard engineering to enhance the natural environment Protect the local environment Protection of existing natural habitat Removal of invasive species

Protecting wildlife is a key component of the ‘Care for the Environment’ section of the Code of Considerate Practice as local wildlife and eco-systems are often impacted by construction work. During Spring and Winter months in particular is when much of the United Kingdom and Ireland’s wildlife population are raising their young. Read on for resources and best practice examples…


Respect the Community – Zero Tolerance Poster

Published 17 March 2021 | Written by Jack Endean
CategoriesCanteen Positioning of equipment, lighting and CCTV

Contractors should be ensuring that fairness, inclusion and respect standards are upheld to the highest level on sites, whilst also operating zero-tolerance policies on any behaviour that falls outside of what should be expected of an individual representing the construction industry. Attitudes towards these standards have improved in this area, however it is clear that it is still as important…


Using the Construction Map

Published 10 February 2021 | Written by Jack Endean
CategoriesCompany and out of hours contact information provided Regular updates of progress

The Considerate Constructors Scheme’s Construction Map offers a single point of reference for construction activity across the UK and Ireland. This easy to use portal provides everyone with a unique opportunity to see what is happening in the construction industry. The Scheme has created a simple flyer which provides information for those using the Map including: What is featured on…


Public Communications Templates

Published 22 January 2021 | Written by Jack Endean
CategoriesRegular updates of progress

During periods of national lockdown and throughout the coronavirus pandemic, the Considerate Constructors Scheme has seen a significant increase in the number of public concerns received about behaviours in and around construction activity in relation to coronavirus safety in particular. To help keep neighbours and all members of the public that are affected by works informed about the guidelines and…


Construction Site Security Guidance

Published 12 August 2019 | Written by CCS Best Practice Hub Administrator
CategoriesControlled access

Guidance developed by the National Business Crime Centre and the Metropolitan Police in partnership with the Considerate Constructors Scheme has recently been created with the aim to give advice on how best to secure the construction site in order to offer the benefits of a low crime development from the moment the hoarding goes up until the development is handed…


Advance Notice of Disruptive Works Template

Published 9 July 2018 | Written by Jack Endean
CategoriesAdvance notice of disruptive works Company and out of hours contact information provided Pre-start information Reasonable working hours

Ensuring the local community is aware well in advance of any disruptive works that may occur is essential for all construction projects. Therefore, the Considerate Constructors Scheme has put together an ‘Advance notice of disruptive works template’ for smaller sites. This can be adapted to be site specific and be given to all neighbours potentially affected by construction activities such…


The Best Practice Hub is provided by the Considerate Constructors Scheme