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Compliments, Comments and Complaints Record

Published 11 July 2016 | Written by CCS Best Practice Hub Administrator
CategoriesMaintain comments/complaints record Response to compliments and concerns

Feedback should always be encouraged and utilised to improve the image of construction. In order for sites, companies and suppliers to continuously improve their working methods and environment, feedback must be encouraged, received and reacted to. This should encompass every side of the working environment of a construction site including the workforce itself, visitors and the surrounding public. Any effort…


Community Action Plan

Published 10 May 2016 | Written by Jack Endean
CategoriesInduction training and ongoing toolbox talks

The Considerate Constructors Scheme has put together a community action plan for smaller sites to make sure that all aspects of the ‘Respect the Community’ section of the Code are considered before and during work commencing on site. This template will help smaller sites deal with the huge impact construction work can have on communities, and gives guidance on how they can…


Neighbourhood Introduction Letter

Published 13 February 2015 | Written by Jack Endean
CategoriesAdvance notice of disruptive works Communication of any expected disruptive works Company and out of hours contact information provided

It is important that the aims and progress of construction work, are made transparent to the local community. This can be achieved by distributing frequent letters, newsletters or bulletins to keep the public constantly updated and help to minimise any frustrations which may arise. Constant communication between the site and community should be made a priority by all contractors. The Considerate Constructors Scheme have…


Environmental Checklist

Published 13 February 2015 | Written by Jack Endean
CategoriesDefined plan to protect and enhance the natural environment

It is important to protect the environment and make sure operatives are aware of their environmental responsibilities. The Considerate Constructors Scheme have put together an environmental checklist to make sure that all aspects of the environment are considered before and during work commencing on site. This template will help smaller sites to understand their local surroundings and site specific environmental impact. Please…


Fleet Operator Recognition Scheme (FORS)

Published 25 November 2014 | Written by Jack Endean
CategoriesFORS

Vehicles on and around site are a high risk to the workforce and public. The Fleet Operator Recognition Scheme (FORS) is an accreditation scheme that aims to drive best practice in terms of safety, efficiency and environmental protection. FORS provides a quality and performance benchmark for van, lorry, mini-bus, coach and bus operators. Accreditation of FORS can provide the tools…


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