Sighted Guides for the Vision Impaired

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45 members of staff have been trained by Guide Dogs (the organisation formerly known as Guide Dogs for the Blind) as Sighted Guides for Vision Impaired people.

These staff have been trained how to approach a member of the public with sight support needs, how best to offer support and how to guide them through our works, which are in busy urban environments.

The training has ensured these staff know how to communicate effectively and appropriately and ensure that the person can find their way onwards. It is our intention that all of our Customer Experience Representatives, who are enhanced Traffic Marshalls, will receive this training so that the first experience any member of the public has with our organisation is a positive one.

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Entry submitted by Costain/Skanska JV

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About this entry

Published 13 September 2018
Views 2729

Categories
Community engagement, Support for local charities, Visitor access and facilities,

Size of site
Large, Medium, Very Large,

Level of Best Practice
Good practice,

About the author

Jack Lawrence
Community Engagement Programme Manager

Entries by this author 10

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Costain Skanska JV

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