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Following the removal of insulation to the facades and the historic issues around poor ventilation on the homes this contractor is remediating, residents are concerned that damp and mould may present itself in their homes. Therefore the contractor have placed a Hygrometer and Thermometer in each property. This is a convenient table or wall mountable unit that allows you to…
Feedback should always be encouraged and utilised to improve the image of construction. In order for sites, companies and suppliers to continuously improve their working methods and environment, feedback must be encouraged, received and reacted to. This should encompass every side of the working environment of a construction site including the workforce itself, visitors and the surrounding public. Any effort…
Litter – What is the problem? The appearance and condition of a construction site and its perimeter is often the first, only and lasting impression that members of the public who live and work around the activity have of the construction industry. The Considerate Constructors Scheme regularly receives complaints regarding litter on and around construction projects. This instalment of Resolving…
This contractor is utilising an 11.5m piling auger attached to a 50 ton excavator to carry out piling works adjacent to the highway (from inside the building footprint). This method of piling is usually used in civils and this piling contractor have never used it to Continuous Flight Auger (CFA) pile a building’s foundations. By using the long reach, we…
Working Hours – What is the problem? The operational working hours of construction sites can often impact on the members of the public who live and work around the activity. The Considerate Constructors Scheme still receive complaints regarding working hours on and around construction projects, therefore to support Scheme registered activity in tackling this issue and support the public we…
The Considerate Constructors Scheme Good Neighbour Survey has been produced as an online google survey, and linked to a QR code. This allows the constantly changing visitors to access the survey at anytime, and allowing visitors who may have travelled considerable distances to instantly leave feedback. This is especially useful during the high footfall peak times in the evenings and…
On this project they strive to leave a positive legacy with the impact they have on individuals, the environment, the value chain and in the communities where they work. A key part of their stakeholder and community engagement was to carry out community surveys at three different stages; pre-construction, during construction and post construction. With the knowledge that this project…
The client had received several complaints over a sustained period of time regarding the flash at a camera site. Several things were tried including changing the location and angle of the flash but this did not work. The contractor therefore designed a new filter that remained effective to capture offences but reduced the flash effect for the local residents to…
Inappropriate Behaviour – What is the problem? The behaviour of construction workers around sites can impact on the members of the public who live and work around the activity. The Considerate Constructors Scheme still receive complaints regarding inappropriate behaviour on and around construction projects, therefore to support Scheme registered activity in tackling this issue and protect the public we are…
Bordering a number of residential properties and with one elevation of the planned structure within 5m of occupied homes, this project has required proactive nuisance management to manage reputational risk and promote positive relationships with the local community. This nuisance management encourages community-led solutions to local issues, building broader support for the project. Since the outset of the project, the…
At our Bishop Chavasse Primary School site in Tonbridge, we work closely with the local community to ensure smooth relations. Parking was highlighted as a potential issue at the start of the project. On-site parking is not feasible due to the limited space on site. The site also has two other live sites very close by which makes deliveries and…
The Manchester Metropolitan Arts and Humanities Project is in the heart of the University Campus meaning there are lots of members of the public and students that interface with the site and our staff. As such, the site implemented a ‘Public Feedback Board’ encouraging feedback on being a good neighbour. Passers by can use a QR code to provide feedback to…
To avoid the delay between a noise complaint being received and addressed a system for immediate feedback to the workforce was developed. Previously a series of noise complaints from residents had been received due to an excavator being used to load barges with spoil during a night shift. When a complaint was received there would be a long line of…
In a data rich world, we understand the importance of turning data into intelligence so that our teams can make sense of the data and adapt customer facing initiatives on site to address the need. So we decided to analyse our customer feedback data in a number of different ways so that our project and site managers could more easily…