Visually Impaired Visitors and Community Members

Consideration of local needs, such as visually-impaired visitors and members of the community is very important.

Some examples of how sites have considered their impact on visually-impaired visitors include:

  • Provision was made, including notices being provided in Braille and tactile surfaces;
  • The site newsletter was produced in Braille, to let prospective attendees know about changes they were likely to encounter when crossing the area of town affected by the works;
  • The site manager’s identification had a braille section to identify himself to visually impaired residents;
  • The site supported RNIB training in the town; with walks through temporary works areas;
  • Vulnerable community members and visitors were escorted around the site and surrounding perimeter.

By proactive identification, problems can often be pre-empted. This avoids a disproportionate amount of management time and effort being used to deal with complaints. Induction and toolbox talks should also cover customer and community care issues.

To find out more, click the link below.

Go to resource

Footer Reference

CCS, Site Registration Examples of Good Practice Brochure, 2014

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