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Interaction with the community can provide valuable feedback and improvements. Communication between site and the public is key in obtaining feedback. The easier this is the better. One site below demonstrated this in the example below: Site had voting devices with four buttons (smiley face to grumpy face) for the public to press for the site to get instant feedback: Issues…
Feedback should always be encouraged and utilised to improve the image of construction. In order for sites, companies and suppliers to continuously improve their working methods and environment, feedback must be encouraged, received and reacted to. This should encompass every side of the working environment of a construction site including the workforce itself, visitors and the surrounding public. Any effort…
The Considerate Constructors Scheme Good Neighbour Survey has been produced as an online google survey, and linked to a QR code. This allows the constantly changing visitors to access the survey at anytime, and allowing visitors who may have travelled considerable distances to instantly leave feedback. This is especially useful during the high footfall peak times in the evenings and…
On this project they strive to leave a positive legacy with the impact they have on individuals, the environment, the value chain and in the communities where they work. A key part of their stakeholder and community engagement was to carry out community surveys at three different stages; pre-construction, during construction and post construction. With the knowledge that this project…
Inappropriate Behaviour – What is the problem? The behaviour of construction workers around sites can impact on the members of the public who live and work around the activity. The Considerate Constructors Scheme still receive complaints regarding inappropriate behaviour on and around construction projects, therefore to support Scheme registered activity in tackling this issue and protect the public we are…
Throughout any construction project, it is vital to keep the public informed and updated. Community interaction reaps rewards; as it truly demonstrates a caring site. Constant communication between the site and the local community should be made a priority by all contractors. This can be achieved by distributing feedback questionnaires to understand public needs and help to minimise any frustrations which may…
Bordering a number of residential properties and with one elevation of the planned structure within 5m of occupied homes, this project has required proactive nuisance management to manage reputational risk and promote positive relationships with the local community. This nuisance management encourages community-led solutions to local issues, building broader support for the project. Since the outset of the project, the…
The Kier team on the A13 Road Widening Project hold a monthly ‘Meet the Team’ event at their site offices in Thurrock. The event enables members of the public to attend – with no appointment necessary – to learn more about the project, ask questions or lodge complaints. The events are advertised via the project newsletter, on the website, social…
The Manchester Metropolitan Arts and Humanities Project is in the heart of the University Campus meaning there are lots of members of the public and students that interface with the site and our staff. As such, the site implemented a ‘Public Feedback Board’ encouraging feedback on being a good neighbour. Passers by can use a QR code to provide feedback to…
To avoid the delay between a noise complaint being received and addressed a system for immediate feedback to the workforce was developed. Previously a series of noise complaints from residents had been received due to an excavator being used to load barges with spoil during a night shift. When a complaint was received there would be a long line of…