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It is important that the aims and progress of construction work, are made transparent to the local community. This can be achieved by distributing frequent letters, newsletters or bulletins to keep the public constantly updated and help to minimise any frustrations which may arise. Constant communication between the site and community should be made a priority by all contractors. The Considerate Constructors Scheme have…
Construction sites should endeavour to keep residents updated with all relevant information to minimise the potential for disruption. This is particularly the case when a site is located in a busy area; these sites must look beyond the traditional newsletter approach to keeping residents informed. See the examples below for how one site near London Liverpool Street station approached this:…
As a means of overcoming the poor image of the industry the typical handover and aftercare arrangements leave and as an environmentally friendly alternative to the usual bulky paper-based information pack for residents, the site has developed an interactive electronic pack for new residents. This contains videos showing how to operate various features of the property and also contains copies…
The Hawick Flood Protection Scheme is split into 42 work sections for delivery. With the River Teviot running through the town of Hawick and work ongoing with a great deal of public and site interface, the contractor has taken a proactive approach to communications and sharing information. Given coronavirus constraints to traditional direct-facing community engagement methods, they have been striving…
To keep local residents and businesses updated regular newsletters are sent out via email. In addition to this, the contractor has put up posters in a vacant shop window which links to the Client’s project page on their website. This provides people with more detailed information on the project, updates on progress and information on upcoming work plus a link…
The company has adopted a standardised format for notice and information boards – including community boards, site notice boards and contact boards (including out of hours and emergency contacts). These include a site-specific QR code (or text contact as an alternative) which enables anyone – whether on or off site – to raise reports including concerns or compliments, etc. The…
On their Ponteland Schools & Leisure Centre project, Kier have trialled a digital programme to provide more information to the public and convey key messages to their supply chain, operatives and staff. The programme displays the real time progress of the site and also provides detailed information on the project for the public. It is displayed on a 55″ screen…
On this project they have created a responsive website called ‘Platform One’ which has now been implemented across the entire company. The website has two important functions. Firstly, the website provides a central hub of innovation, best practice and information about Willmott Dixon’s company standards. Secondly, the website operates to show the locations of various developments across the country and…
Ensuring the local community is aware well in advance of any disruptive works that may occur is essential for all construction projects. Therefore, the Considerate Constructors Scheme has put together an ‘Advance notice of disruptive works template’ for smaller sites. This can be adapted to be site specific and be given to all neighbours potentially affected by construction activities such…
Communicating project information to the community is essential to fostering a positive relationship with the public and keeping them updated on progress. However, on some sites – such as highway schemes – it can be hard to get this information across. See the examples below for how one site addressed this: The site used traditional communication channels such as Facebook,…