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To aid some of the businesses impacted by the project they have created diversion videos that they have been able to put on their websites and social media platforms to help customers trying to find them. This is one of the first times they have used informative videos rather than diversion maps. Customers are able to view the video and…
During a three week surfacing scheme, planned road closures would result in restricted access to and from a local business. With the A64 comprising two lanes with no hard-shoulder at this location, essential surfacing maintenance work required full road closures of the westbound carriageway, and Paradise Lane directly accesses the A64 in the closed length. The works were programmed over…
It is important that the aims and progress of construction work, are made transparent to the local community. This can be achieved by distributing frequent letters, newsletters or bulletins to keep the public constantly updated and help to minimise any frustrations which may arise. Constant communication between the site and community should be made a priority by all contractors. The Considerate Constructors Scheme have…
The project team took part in a Q and A session on the Community Focus Show on The Eye. The Eye is an award-winning community radio station, run by volunteers, that broadcasts to residents living in the local area. Questions asked by listeners about the scheme ranged from the provision for badgers to planting schemes and the duration of the…
One of the most common challenges facing construction sites is the impact of noise on the surrounding neighbourhood. Traditional hoarding offers little acoustic protection, so sites need to seek different methods of mitigating noise pollution. See the examples below for how one site addressed this: As the work needed to be conducted 24/7, the site proposed a 12m high acoustic…
Construction sites should endeavour to keep residents updated with all relevant information to minimise the potential for disruption. This is particularly the case when a site is located in a busy area; these sites must look beyond the traditional newsletter approach to keeping residents informed. See the examples below for how one site near London Liverpool Street station approached this:…
Construction sites should respect every member of the community and ensure measures are in place for disabled members of the public. See the examples below for how one site addressed this: Supported the development of an app which provides community information on safety barriers for visually impaired people. The Sight Line app provides an audio and large print text description…
Dr Jenny Preece from the University of Sheffield and the UK Collaborative Centre for Housing Evidence has produced a case study to bring to light the experiences of leaseholders living through remediation. This case study also highlights areas where contractors, clients of construction and other parties, including building owners and managing agents, can play a proactive role to support leaseholders…
Ensuring the local community is aware well in advance of any disruptive works that may occur is essential for all construction projects. Therefore, the Considerate Constructors Scheme has put together an ‘Advance notice of disruptive works template’ for smaller sites. This can be adapted to be site specific and be given to all neighbours potentially affected by construction activities such…
Bordering a number of residential properties and with one elevation of the planned structure within 5m of occupied homes, this project has required proactive nuisance management to manage reputational risk and promote positive relationships with the local community. This nuisance management encourages community-led solutions to local issues, building broader support for the project. Since the outset of the project, the…
Accessibility is so varied and a lot of work has been done on this project to tackle this. This includes speaking to the local authority and local stakeholders and getting some insight into the area and how diverse it is The project have done the following: The insight from the translation service manager at Hull City Centre helped identify the…
Since this project started there have been some some pedestrian incursions across the work site, to tackle this they have improved their communications and installed additional fencing to ensure that people know where to cross safely. The initiatives they have put in place include: Delivered 2,500 drinks coasters with a QR code to the National Highways webpage to pubs and…
With the multitude of information related to construction work, it can be beneficial for the site team and the community if this information is collated in one place. See the examples below for how one site achieved this: Mulalley designed a web and mobile app to keep clients, customers, staff and operatives informed and up-to-date with relevant information. The app…
The Leeds Public Transport Investment Programme (LPTIP) on the Headrow project saw the start of the eastbound buses diverted off of the Headrow in Leeds city centre. Weeks of planning public awareness events, meetings with Leeds BID, bus operators, delivery partners and the client resulted in a smooth transition from original bus stops to the temporary ones. A rota was…
When the Blackpool tramway project hand delivered advance notice letters to the stakeholders in the local area, the client received a few complaints from the local stakeholders about the works. They stated they didn’t receive a letter to explain the future works, so the client and John Sisk explained that a letter drop had been carried two weeks prior. It’s…