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To aid some of the businesses impacted by the project they have created diversion videos that they have been able to put on their websites and social media platforms to help customers trying to find them. This is one of the first times they have used informative videos rather than diversion maps. Customers are able to view the video and…
During a three week surfacing scheme, planned road closures would result in restricted access to and from a local business. With the A64 comprising two lanes with no hard-shoulder at this location, essential surfacing maintenance work required full road closures of the westbound carriageway, and Paradise Lane directly accesses the A64 in the closed length. The works were programmed over…
It is important that the aims and progress of construction work, are made transparent to the local community. This can be achieved by distributing frequent letters, newsletters or bulletins to keep the public constantly updated and help to minimise any frustrations which may arise. Constant communication between the site and community should be made a priority by all contractors. The Considerate Constructors Scheme have…
The project team took part in a Q and A session on the Community Focus Show on The Eye. The Eye is an award-winning community radio station, run by volunteers, that broadcasts to residents living in the local area. Questions asked by listeners about the scheme ranged from the provision for badgers to planting schemes and the duration of the…
Construction sites should endeavour to keep residents updated with all relevant information to minimise the potential for disruption. This is particularly the case when a site is located in a busy area; these sites must look beyond the traditional newsletter approach to keeping residents informed. See the examples below for how one site near London Liverpool Street station approached this:…
Construction sites should respect every member of the community and ensure measures are in place for disabled members of the public. See the examples below for how one site addressed this: Supported the development of an app which provides community information on safety barriers for visually impaired people. The Sight Line app provides an audio and large print text description…
Dr Jenny Preece from the University of Sheffield and the UK Collaborative Centre for Housing Evidence has produced a case study to bring to light the experiences of leaseholders living through remediation. This case study also highlights areas where contractors, clients of construction and other parties, including building owners and managing agents, can play a proactive role to support leaseholders…
Bordering a number of residential properties and with one elevation of the planned structure within 5m of occupied homes, this project has required proactive nuisance management to manage reputational risk and promote positive relationships with the local community. This nuisance management encourages community-led solutions to local issues, building broader support for the project. Since the outset of the project, the…
Accessibility is so varied and a lot of work has been done on this project to tackle this. This includes speaking to the local authority and local stakeholders and getting some insight into the area and how diverse it is The project have done the following: The insight from the translation service manager at Hull City Centre helped identify the…
Since this project started there have been some some pedestrian incursions across the work site, to tackle this they have improved their communications and installed additional fencing to ensure that people know where to cross safely. The initiatives they have put in place include: Delivered 2,500 drinks coasters with a QR code to the National Highways webpage to pubs and…
This project has a large amount of interaction with members of the public. While the usual visual aids in the form of signage and barriers along with printed newsletters and information boards are suitable for the majority of people, they are of little benefit to those who are visually impaired. Through pre-start site visits it was apparent that there were…
On this project they take their impact on the community incredibly seriously. Having a number of residents in such close proximity, part of their social value plan is to regularly share information with them on upcoming ‘noisy and disruptive’ works. The Sustainability Manager responded to the need to keep them informed on upcoming works by producing a simplified and non…
The Hawick Flood Protection Scheme is split into 42 work sections for delivery. With the River Teviot running through the town of Hawick and work ongoing with a great deal of public and site interface, the contractor has taken a proactive approach to communications and sharing information. Given coronavirus constraints to traditional direct-facing community engagement methods, they have been striving…
The Crows Nest Student Accommodation project is located on the western gateway to Cork City. The project consists of the construction of student apartments housed in 4 blocks ranging from 7 to 9 floors in height with a construction programme of 20 months. There is an existing student village accommodation centre adjacent to the site. Prior to commencing works on…
No community likes the disruption of road works, but they are an inevitability if our infrastructure is to be safely maintained. To minimise disruption, the Rochester Bridge Trust carries out all its works one lane at a time on its bridge, preferably overnight but at the very least during off peak times. However, recently – for the first time in…